Increased innovation in services provided, technologies utilized and processes implemented

Better experiences delivered by engaged, properly compensated employees with opportunities for career growth

Hospitality-focused experts

Hospitality-focused experts who elevate workplace experience for all

Dependable, efficient facilities

Dependable, efficient facilities maintained and managed by skilled, knowledgeable, specially trained professionals implementing globally proven practices and standards

A partner whose values align with its clients’ values

A positive brand that helps attract and retain talented and diverse leaders, resulting in better outcomes

Sustainable growth and social mobility

Sustainable growth and social mobility for employees and their families

Fair and lasting relationships

Fair and lasting relationships built on collaboration and trust that help achieve goals through amazing people, workplace experiences and innovation

Our People

Care for People, Clients and Communities

We focus on people — ours, our clients’ and the millions that live and work in the communities we serve. Our Placemakers care about their clients, because we care about and invest in them. We create joy — whether through hospitality-driven, everyday interactions or consistent delivery of delicious food that fuels connections. These everyday touchpoints make ordinary days feel extraordinary.

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An Unwavering, Foundational Pillar

Serving Clients by Serving People

ISS was founded in 1901 to provide protection to the greater Copenhagen population at a time of rising crime. Since then, our dedication to improving the lives of people has never waivered — nor has our understanding that our people are our service. We have added capabilities over the years in response to client needs for work environments where life is easier, more productive and enjoyable: first cleaning, then technical services, support services, workplace experience and capital projects. For us, people make places and places make people, and our hospitality-trained team members, called “Placemakers,” are driven by purpose, recognizing the importance of their role in client outcomes — and the ripple effects their success can have on the broader community.

Our Culture

Acceptance, Inclusion, Empowerment, Advancement: The ISS Workplace

Better work environments start with a fair and inclusive society, and ISS strives to provide opportunities for personal advancement for its people, while also securing the best talent worldwide. We seek to be THE company of belonging, knowing that diverse perspectives breed innovation and great people can and do make a difference. All our actions reflect the values of honesty, responsibility, entrepreneurship, quality and unity. Through recognition, training and development, fair compensation and benefits, and the opportunity to fulfill one’s own ambition, we fuel a culture that embraces and celebrates authenticity, creativity, productivity, a service mindset and a passion for extraordinary experiences.

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Acceptance-Inclusion-Empowerment-Advancement

A Natural Progression

Hospitality: The Great Differentiator

Five-star hotels are known for making guests feel welcome, special, supported and connected. Hospitality is the foundation underlying the services provided in those institutions — and our secret for transforming companies into communities. Our Placemakers create moments that matter, from the time a receptionist greets an employee in the morning, to a chef’s smile in the café and a cleaner’s directions for a lost visitor. Channeling hospitality through both orchestrated touchpoints and pre-emptive actions is just one more way ISS’ placemakers make workplaces more than just places to work.

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Serving Our People

Commitment to Making the World Work Better

As a global business employing 325,000 people in many countries, ISS has an obligation to improve lives, help people reach their full potential and contribute to solving some of the world’s challenges.

We are committed to:

Building and maintaining fair, diverse and inclusive workplaces
Investing in people through training and development
Providing a healthy and safe work environment for clients and ISS employees

To drive those commitments, we are:

Working to increase the implementation of living wages across our industry
Providing recognized qualifications and training to Placemakers and family members
Investing in a culture that appreciates all individuals and values frontline employees

Clients benefits from these signature objectives through:

People Stories

Fulfilling Potential: Meet Our Placemakers

When an employee joins ISS, they enter into a career-long journey of learning and development with endless opportunities. We provide the knowledge, skills and tools to not only deliver exceptional service, but to thrive at work, navigate a successful career and ultimately, elevate their personal situations. For clients, this translates to consistent, quality results across portfolios, continuous improvement, focused professionals for each asset, sustained high standards and the provision of places that work, think and give. And cross-training ensures redundant resources to support fluctuating client needs.

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Explore careers

People Stories

How Renesha Mason Elevates ISS Aviation

Passengers may not see every detail, but they feel the difference. Renesha Mason helps ISS’ clients deliver a safe, seamless journey through the airport.

People Stories

Cesar Torres: 30 Years of Aviation Excellence

Cesar Torres, ISS Key Account Director, reflects on how the aviation industry’s relentless pace shaped his philosophy on safety, leadership and technology.

People Stories

Finding Purpose Through Possibility

Sandra’s journey from receptionist to lead BI developer highlights how curiosity, resilience and a supportive culture turned potential into purpose.

People Stories

Growing and Thriving in the Aviation Industry

Melanie Fleming, Aviation Key Account Manager, shares how passion, hospitality and human connection have shaped her unexpected career journey.

People Stories

Turning Culinary Passion into a Careers

ISS Guckenheimer Catering Sous Chef Xiomara Battle has made her passion her career at a client site in Boulder, Colorado.

Force for Good

A Corporate Responsibility Strategy that Works

For ISS, corporate responsibility is an intentional way of thinking and acting, both in the services provided to clients and in our own operations. Our size and global reach make us a powerful voice with the opportunity to promote positive change. We provide safe workplaces where people bring their authentic self, for fair, competitive compensation, and with a sense of belonging and empowerment to build skills and maximize potential. Actions relating to this pillar span diversity, inclusion and belonging; health, safety and well-being; labor and human rights; learning and development; social mobility; food sustainability; community advocacy; environmental responsibility and innovation to elevate impact in all areas.

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Insights

Understand the Evolving Workplace

Today’s work environments change constantly, and keeping up with those dynamics can be challenging. ISS’ experts offer insight and analysis on operational trends, physical space and the value and role of people as facility technology accelerates. Check out our recent blogs for more details.

Go to Insights

Blog

What a Great Hotel Knows that Most Workplaces Are Still Learning

Cultivating a hospitality mindset connects facilities, food and culture — ISS CHO, Rene van Camp, highlights why human connection matters more than ever.

Blog

Why Mental Health Is Critical for Workplace Safety

Physical safety and mental health can no longer be separated. ISS' Lora Galvin on what truly safe workplaces look like and where the industry is heading.

Blog

Closing the Performance Gap: Our Outlook on Facilities Management

New data from the 2026 ISS Facilities Management Outlook reveals what actually closes the workplace performance gap — and it all begins with relationships.

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Blog

A Year of RTO, Episode 2: From the Healthcare World

In the second of our series, we explore how food, culture and hospitality give employees a reason to come to a health system’s corporate headquarters.

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Blog

How ISS North America Cut Time-to-Hire by 85%

A look at how artificial intelligence is driving a more human recruiting experience for ISS North America.

Blog

Why Hospitality Is Vital for Facilities: Q&A with Wendy Funkhouser

What makes a workplace worth the commute? Wendy Funkhouser, West Region President, shares how shifting client expectations and a demand for hospitality is shaping the employee experience.

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Blog

Understanding the Airport’s Hidden Menu

Passengers notice clean terminals and good restaurants, but the real drivers of airport experience are often invisible.

Blog

How Capital Project Services Drive Performance

Rose Williams, VP of Capital Projects, discusses the evolution of capital planning and why early alignment and ambitious thinking matter more than ever.

Blog

Re-thinking FM: Why Hospitality Is a Critical Differentiator

FM must embrace hospitality to create workplaces that attract employees and strengthen culture.

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Blog

A Year of RTO Episode 1: From the Financial Services World

In the first of a blog series, we look at how ISS accommodated a financial services client’s return to office initiatives over the past year.

Blog

Why Certification Matters in Facility Management

Certifications are essential for strengthening trust, elevating service delivery and supporting long-term growth in FM.

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Blog

Q&A with Chris Simons

Chris offers nearly two decades of experience and a passion for operational excellence and hospitality-driven service delivery in aviation.

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Blog

Hospitality Drives Employee Retention

Authentic hospitality, people-focused leadership and meaningful employee support create workplaces where people feel valued and choose to stay.

Blog

Building a Culture of Safety in Life Sciences

Safety in life sciences goes beyond compliance — organizations need a culture of trust and accountability to ensure safe, effective facilities.

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Excellence and Innovation: The Future of FM in Life Sciences

Innovation in life science facilities management means balancing compliance with change. Learn how practical and visionary approaches can shape the future.

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Blog

Building a Culture of Accountability

When working in life sciences, trust is built through accountability and cultivating shared purpose.

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Why Quality Compliance and GxP Matter in Life Sciences FM

Comprehensive quality control is essential in GxP environments such as life sciences and pharmaceutical production. ISS’ global quality program ensures regulatory compliance, process integrity, and audit readiness.

Blog

Navigating Transitions in Life Sciences

By combining structure, expertise and collaboration, ISS transitions ensure life science operations are reliable and ready from day one.

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Blog

How Employee Resource Groups Drive Business Transformation

More than just a corporate checkbox, ERGs influence company culture and drive meaningful change.

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Blog

AI’s Untapped Power in Corporate Functions

As AI becomes more prominent in the workplace, the corporate back office is the next frontier for transformation.

Blog

With Air Travel, Experience Is Everything

From booking to baggage claim, the passenger experience has become the defining factor in modern aviation.

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Blog

Re-thinking the Purpose of the Workplace Experience

By changing how we think about the workplace experience, we can boost well-being and foster meaningful social connections.

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Blog

From Curb to Seat: Hospitality and the Passenger Journey

In an environment known for stress, a hospitality-first mindset can redefine the air travel experience.

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Why Patient Care Matters

A breakdown in facility operations can cause production stoppages, compliance issues and ultimately patient harm.

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Blog

The Enduring Significance of Place

In an era of loneliness and digital-first interactions, the workplace is a hub for social connection, professional development and personal well-being.

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Blog

The Evolving Role of Facilities Management in the Workplace

Through hybrid work, hospitality and exceptional food services, organizations drive return-to-office and deliver a better experience for people.

Blog

Creating Safer Spaces: A Global Safety Week Q&A

Our experts Lora Galvin and Ashmeet Kaur discuss how organizations can boost both physical and psychological safety for their employees.

Blog

Enhancing Sustainability Through Cleaning

Sustainable cleaning practices are critical for the well-being of both people and the planet.

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Q&A with Chely Wright

Chely Wright discusses how organizations can uphold their values and ensure their people feel a sense of belonging in the workplace.

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Precision and Innovation in the Life Sciences Sector

In an industry known for innovation and rigor, organizations are seeking new ways to ensure regulatory compliance and improve sustainability.

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Meet Our New Leader: Joe Stolarski

Joe taps decades of experience in facilities management and commercial real estate to deliver a hospitality-driven approach to solving client problems.

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Blog

Designing Workplaces to Think

By leveraging and analyzing data, businesses can solve problems they didn’t realize they had.

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Meet Our New Leaders: Tim Dismond and Marjorie McCarthy

These new additions to the leadership team bring years of expertise and a newfound focus on company growth.

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Blog

The Current Condition of Facility Management

Although the pandemic changed the industry, facility management’s continued evolution helps organizations manage a world in transition.

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InConversation: ISS Experts Discuss Sustainability

Our team examines the role of sustainable practices, how they align with employee well-being, and how technology acts as a throughline to achieve goals.

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A Growing Emphasis on Workplace Wellness

At a recent conference, a throughline of whole-person health, sustainability, and workplace community guided our team’s discussions with corporate leaders.

Ready to Connect

Have questions? We have answers.

Relationships start with a conversation. We’re excited to discuss how we can assist with your career aspirations, people resources and work cultures, as well as your facility needs, workplace environment and on-site culinary programs. Reach out to speak with one of our team members!