Global reach, local expertise

With teams operating in 30+ countries and more than 16,000 technicians and engineers worldwide, we facilitate best-practice sharing to deliver reliable, high-quality technical services wherever clients operate.

We prioritize self-delivery of core technical services to maintain accountability, transparency and quality. Where specialist expertise is required, we work with a vetted global partner network operating under ISS governance and standards.

Safety and compliance first

Our Safe Systems of Work framework and rigorous training programs guarantee statutory compliance and reduce operational risk.

Know assets, know how to care for them

We adhere to standard processes and procedures for asset classification that bring consistency and quality to a client’s entire portfolio.

Proactive, comprehensive strategy

Our teams implement holistic and data-driven life cycle asset management solutions that increase asset performance and optimize total cost of ownership.

Technology-driven performance

Our integrated workplace management system, FMS@ISS, provide real-time visibility, lifecycle insights and data-driven decision-making.

Sustainability at the core

We help clients transition to low-carbon, high-efficiency facilities through asset management and decarbonization strategies aligned with global ESG goals.

People are our pillars

Our world-class, client-focused technical talent are specially trained and developed to enable client ambitions.

Technical Services

Leveraging global expertise for maximum performance and safe, compliant environments.

ISS delivers engineering expertise that optimizes asset performance, eliminates downtime and enhances operational outcomes in commercial facilities.

A Partner for Facility Excellence

Technical Strategies that Protect Assets and Drive Optimal Outcomes

No two facilities are the same. While each strives for high standards in performance, safety, compliance, sustainability and resilience, space use, business goals and company cultures all have an impact on those goals.

ISS’ technical solutions transform facility maintenance from a reactive, disjointed function to a proactive, data-driven operation that aligns with the client’s asset management ambitions. Our approach features industry standards, best practices, innovation and technology derived from global client service, and offers consistent processes, procedures, job plans and tools across a portfolio. And by working toward specific outcomes, we deliver optimal maintenance strategies that balance reliability, performance and cost.

From maintenance to intelligence

ISS teams move beyond routine, calendar-based maintenance to deliver risk-based, data-driven solutions. This includes predictive insights that help prevent issues, risk-based asset management to optimize performance, and data-informed engineering decisions that maximize reliability.

We understand assets, not just maintain them.

From buildings to portfolios

We support long-term planning through lifecycle analysis using tools and capital forecasting. Portfolio-level dashboards provide real-time visibility, while strategy-led investment planning helps improve capital efficiency and shape outcomes.

We help clients plan for the long term, not just the near term.

From local variability to global consistency

ISS has one global way of working. Consistent standards for quality and reliability are supported by critical environment management governance, ensuring compliance, availability and continuity. Unified asset classification and standards enable connected operations across portfolios.

Consistency across sites and regions, delivered every day.

By the Numbers

Your Operations, our Technical Strength

Through global technical services leadership with deep knowledge of service execution as an integrated service offering, ISS’ holistic value proposition delivers transparent risk management to meet business requirements across real estate portfolios. Lifecycle tracking and data helps clients get the most value out of their assets while creating a safe, high-performing facility.

30+

Countries with technical services delivery

16,000+

Technicians and engineers

3,000+

Mobile technicians supporting on-site needs

400+

Critical sites managed globally

700+

Capital projects and energy specialists

Moments that Matter

Maintaining Facilities Through Expertise; Serving People Through Hospitality

Hospitality has the power to turn companies into communities. When people feel welcome, supported and connected, a sense of belonging strengthens collaboration, engagement and well-being. When people feel part of something bigger, they perform better, support one another and contribute to stronger environments.

Hospitality is a foundation of ISS’ technical services. Our Placemakers seek out opportunities to interact with the people we serve. In doing so, we positively impact how our clients’ employees experience their workplace.

Learn more about hospitality

Our Offerings

Capabilities Focused on Performance, Cost Management, Workplace Well-being and Risk Management

ISS’ on-site technical teams deliver more than maintenance. We apply a structured, data-driven approach to facility management that ensures efficiency, reliability and sustainability. By managing assets across their lifecycle, we optimize performance, improve user experience and reduce total cost of ownership. From day-to-day operations to specialized tasks, our strategies are tailored to client needs and backed by global standards and industry expertise. The results are compliant, well-managed and future-ready environments that deliver long-term value and risk reduction.

Asset management

Optimizing asset life, performance, and reliability is the cornerstone of ISS’ approach. Our integrated solutions guide maintenance, operations, renewal, replacement, disposal, energy management and process improvement. Sustainable facilities provide a healthy, productive environment, minimize use of resources and produce cost efficiencies.

Property maintenance

ISS maintains existing facilities and assets, and installs new assets to retain the value of properties. Proactive management prioritizes asset renewal and replacement, minimizes the risk of failure and optimizes asset lifecycle. By analyzing usage, lifecycle data and performance, we prevent issues, reduce unplanned downtime and extend equipment lifespan.

Energy and utilities management

ISS identifies resource inefficiency and implements solutions, linking energy management, business performance and sustainability by improving equipment performance. Operational adjustments and capital investments reduce consumption and expenses, achieve environmental goals, and increase asset value without impacting operations.

Maintaining-facilities-through-expertise

Capital projects

Smart organizations assess their facilities to ensure balance between needs and commitments. ISS assists when requirements evolve, managing expansion, downsizing, refurbishment, upgrade or re-stack projects from concept to completion to ensure a client’s workspace reflects the reality of its workplace.

Critical environments

ISS defines criticality per client goals, needs, environments and investment strategy, and our solutions preserve uptime, maintain temperature and protect equipment. From mission critical planning to compliance and change management, curated processes promote reliability and consistency.

Waste management

ISS develops strategies for waste management, hauling and recycling. We conduct audits to reduce individual waste streams; optimize collection and disposal; leverage economies of scale to reduce disposal cost through our national contracts; and assure compliance with statutory requirements.

Core+ services

ISS self-delivers core technical services to fulfill the solution promised. We work with partners to deliver core+ and specialist services based on activity risk and availability of people with specialized training or licensing. Partners are chosen for their expertise and held to ISS’ high standards.

The Benefits of an ISS Partnership

People Make Places, Places Make People

To ensure their facilities run at optimal functionality in lock step with business directives, most organizations seek not just a service provider, but a trusted advisor who acts as a vested partner in support of business outcomes. A technical services solution from ISS allows clients to stay focused on their core mission without the disruptions that prevent facility users from accelerating business goals. ISS has decades of experience in delivering consistent, compliant engineering services across complex environments in North America and around the globe — all made possible by people who care.

Insights

Understand Today’s Workplace

The workplace is continuously evolving, and keeping up with change while attending to your day job can be challenging. Explore our insights library to demystify the conversation around asset management and maintenance, hospitality, the facility landscape, trends in experiential strategies, applying industry best practices and more.

Go to Insights

Blog

How ISS North America Cut Time-to-Hire by 85%

What makes a workplace worth the commute? Wendy Funkhouser, West Region President, shares how shifting client expectations and a demand for hospitality is shaping the employee experience.

24.04.2026