Technical Services

Leveraging Expertise for Strong Performance and Safe Environments

ISS delivers engineering expertise that optimizes asset performance, eliminates downtime and enhances operational outcomes in commercial facilities.

Technical-Services
A Partner for Facility Excellence

Technical Strategies that Protect Assets and Drive Optimal Outcomes

No two facilities are the same. While each strives for high standards in performance, safety, compliance, sustainability and resilience, space use, business goals and company cultures all have an impact on those goals. ISS’ technical solutions transform facility maintenance from a reactive, disjointed function to a proactive, data-driven operation that aligns with the client’s asset management ambitions. Our approach features industry standards, best practices, innovation and technology derived from global client service, and offers consistent processes, procedures, job plans and tools across a portfolio. And by working toward specific outcomes, we deliver optimal maintenance strategies that balance reliability, performance and cost.

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From maintenance to intelligence

ISS teams move beyond routine, calendar-based maintenance to deliver risk-based, data-driven solutions. This includes predictive insights that help prevent issues, risk-based asset management to optimize performance, and data-informed engineering decisions that maximize reliability.

We understand assets, not just maintain them.

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From buildings to portfolios

We support long-term planning through lifecycle analysis using tools and capital forecasting. Portfolio-level dashboards provide real-time visibility, while strategy-led investment planning helps improve capital efficiency and shape outcomes.

Our Placemakers help clients plan for the long term, not just the near term.

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From local variability to global consistency

ISS has one global way of working — with the flexibility to adjust for local nuances. Consistent standards for quality and reliability are supported by critical environment governance, ensuring compliance, availability and continuity. Unified asset classification and standards enable connected operations across portfolios.

ISS delivers consistency across sites and regions, every day.

By the Numbers

Your Operations, Our Technical Strength

Through global technical services leadership with deep knowledge of service execution as an integrated service offering, ISS delivers transparent risk management to meet business requirements across real estate portfolios. Lifecycle tracking and data helps clients get the most value out of their assets while enabling a safe, high-performing facility.

30+

Countries with technical services delivery

16,000+

Technicians and engineers

3,000+

Mobile technicians supporting on-site needs

400+

Critical sites managed globally

700+

Capital projects and energy specialists
Moments that Matter

Maintaining Facilities through Expertise; Serving People through Hospitality

Hospitality has the power to turn companies into communities. When people feel welcome, supported and connected, a sense of belonging strengthens collaboration, engagement and well-being. When people feel part of something bigger, they perform better, support one another and contribute to stronger environments.

Hospitality is a foundation of ISS’ technical services. Our Placemakers seek out opportunities to interact with the people we serve. In doing so, we positively impact how our clients’ employees experience their workplace.

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Our Offerings

Capabilities Focused on Performance, Cost Management, Workplace Well-being and Risk Management

ISS’ on-site technical teams deliver more than maintenance. We apply a structured, data-driven approach that ensures efficiency, reliability and sustainability. By managing assets across their lifecycle, we optimize performance, improve user experience and reduce total cost of ownership. From day-to-day operations to specialized tasks, our strategies are tailored to client needs and backed by global standards and industry expertise. The results are compliant, well-managed and future-ready environments that deliver long-term value and reduce risk.

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Asset management

Optimizing asset life, performance and reliability is the cornerstone of ISS’ approach. Our integrated solutions guide maintenance, operations, renewal, replacement, disposal, energy management and process improvement. Sustainable facilities provide a healthy, productive environment, minimize use of resources and produce cost efficiencies.

Property-maintenance

Property maintenance

ISS maintains existing facilities and assets, and installs new assets to retain the value of properties. Proactive management prioritizes asset renewal and replacement, minimizes the risk of failure and optimizes asset lifecycle. By analyzing usage, lifecycle data and performance, we prevent issues, reduce unplanned downtime and extend equipment lifespan.

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Energy and utilities management

ISS identifies resource inefficiency and implements solutions, linking energy management, business performance and sustainability by improving equipment performance. Operational adjustments and capital investments reduce consumption and expenses, achieve environmental goals, and increase asset value.

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Capital projects

Smart organizations assess their facilities to ensure balance between needs and commitments. ISS' Capital Projects team assists when requirements evolve, managing expansion, downsizing, refurbishment, upgrade or re-stack projects from concept to completion to ensure a client’s workspace reflects the reality of its workplace.

Critical-environments

Critical environments

ISS defines criticality per client goals, needs, environments and investment strategy, and our solutions preserve uptime, maintain temperature and protect equipment. From mission critical planning to compliance and change management, curated processes promote reliability and consistency.

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Core+ services

ISS self-delivers core technical services to fulfill the solution promised. We work with partners to deliver core+ and specialist services based on activity risk and availability of people with specialized training or licensing. Partners are chosen for their expertise and held to ISS’ high standards.

The Benefits of an ISS Partnership

People Make Places, Places Make People

To ensure their facilities run at optimal functionality in lock step with business directives, most organizations seek not just a service provider, but a trusted advisor who acts as a vested partner in support of business outcomes.

A technical services solution from ISS allows focus on a client's core mission without the disruptions that prevent facility users from accelerating business goals. ISS has decades of experience in delivering consistent, compliant engineering services across complex environments in North America and around the globe — all made possible by people who care.

Insights

Understand Today’s Workplace

The workplace is continuously evolving and keeping up with change while attending to your day job can be challenging. Explore our insights library to demystify the conversation around asset management and maintenance, hospitality, the facility landscape, trends in experiential strategies, applying industry best practices and more.

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The Unseen Work that Builds Trust

Holly Borrego highlights how consistency, frontline employees and smarter technology turn behind-the-scenes work into a foundation for trust.
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What a Great Hotel Knows that Most Workplaces Are Still Learning

Cultivating a hospitality mindset connects facilities, food and culture — ISS CHO, Rene van Camp, highlights why human connection matters more than ever.
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Why Mental Health Is Critical for Workplace Safety

Physical safety and mental health can no longer be separated. ISS' Lora Galvin on what truly safe workplaces look like and where the industry is heading.
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Closing the Performance Gap: Our Outlook on Facilities Management

New data from the 2026 ISS Facilities Management Outlook reveals what actually closes the workplace performance gap — and it all begins with relationships.
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A Year of RTO, Episode 2: From the Healthcare World

In the second of our series, we explore how food, culture and hospitality give employees a reason to come to a health system’s corporate headquarters.
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How ISS North America Cut Time-to-Hire by 85%

A look at how artificial intelligence is driving a more human recruiting experience for ISS North America.
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Why Hospitality Is Vital for Facilities: Q&A with Wendy Funkhouser

What makes a workplace worth the commute? Wendy Funkhouser, West Region President, shares how shifting client expectations and a demand for hospitality is shaping the employee experience.
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Understanding the Airport’s Hidden Menu

Passengers notice clean terminals and good restaurants, but the real drivers of airport experience are often invisible.
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How Capital Project Services Drive Performance

Rose Williams, VP of Capital Projects, discusses the evolution of capital planning and why early alignment and ambitious thinking matter more than ever.
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Re-thinking FM: Why Hospitality Is a Critical Differentiator

FM must embrace hospitality to create workplaces that attract employees and strengthen culture.
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A Year of RTO Episode 1: From the Financial Services World

In the first of a blog series, we look at how ISS accommodated a financial services client’s return to office initiatives over the past year.
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Why Certification Matters in Facility Management

Certifications are essential for strengthening trust, elevating service delivery and supporting long-term growth in FM.
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Q&A with Chris Simons

Chris offers nearly two decades of experience and a passion for operational excellence and hospitality-driven service delivery in aviation.
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Hospitality Drives Employee Retention

Authentic hospitality, people-focused leadership and meaningful employee support create workplaces where people feel valued and choose to stay.
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Building a Culture of Safety in Life Sciences

Safety in life sciences goes beyond compliance — organizations need a culture of trust and accountability to ensure safe, effective facilities.
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Excellence and Innovation: The Future of FM in Life Sciences

Innovation in life science facilities management means balancing compliance with change. Learn how practical and visionary approaches can shape the future.
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Building a Culture of Accountability

When working in life sciences, trust is built through accountability and cultivating shared purpose.
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Why Quality Compliance and GxP Matter in Life Sciences FM

Comprehensive quality control is essential in GxP environments such as life sciences and pharmaceutical production. ISS’ global quality program ensures regulatory compliance, process integrity, and audit readiness.
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Navigating Transitions in Life Sciences

By combining structure, expertise and collaboration, ISS transitions ensure life science operations are reliable and ready from day one.
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How Employee Resource Groups Drive Business Transformation

More than just a corporate checkbox, ERGs influence company culture and drive meaningful change.
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AI’s Untapped Power in Corporate Functions

As AI becomes more prominent in the workplace, the corporate back office is the next frontier for transformation.
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With Air Travel, Experience Is Everything

From booking to baggage claim, the passenger experience has become the defining factor in modern aviation.
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Re-thinking the Purpose of the Workplace Experience

By changing how we think about the workplace experience, we can boost well-being and foster meaningful social connections.
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From Curb to Seat: Hospitality and the Passenger Journey

In an environment known for stress, a hospitality-first mindset can redefine the air travel experience.
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Why Patient Care Matters

A breakdown in facility operations can cause production stoppages, compliance issues and ultimately patient harm.
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The Enduring Significance of Place

In an era of loneliness and digital-first interactions, the workplace is a hub for social connection, professional development and personal well-being.
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The Evolving Role of Facilities Management in the Workplace

Through hybrid work, hospitality and exceptional food services, organizations drive return-to-office and deliver a better experience for people.
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Creating Safer Spaces: A Global Safety Week Q&A

Our experts Lora Galvin and Ashmeet Kaur discuss how organizations can boost both physical and psychological safety for their employees.
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Enhancing Sustainability Through Cleaning

Sustainable cleaning practices are critical for the well-being of both people and the planet.
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Q&A with Chely Wright

Chely Wright discusses how organizations can uphold their values and ensure their people feel a sense of belonging in the workplace.
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Precision and Innovation in the Life Sciences Sector

In an industry known for innovation and rigor, organizations are seeking new ways to ensure regulatory compliance and improve sustainability.
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Meet Our New Leader: Joe Stolarski

Joe taps decades of experience in facilities management and commercial real estate to deliver a hospitality-driven approach to solving client problems.
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Designing Workplaces to Think

By leveraging and analyzing data, businesses can solve problems they didn’t realize they had.
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Meet Our New Leaders: Tim Dismond and Marjorie McCarthy

These new additions to the leadership team bring years of expertise and a newfound focus on company growth.
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The Current Condition of Facility Management

Although the pandemic changed the industry, facility management’s continued evolution helps organizations manage a world in transition.
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InConversation: ISS Experts Discuss Sustainability

Our team examines the role of sustainable practices, how they align with employee well-being, and how technology acts as a throughline to achieve goals.
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A Growing Emphasis on Workplace Wellness

At a recent conference, a throughline of whole-person health, sustainability, and workplace community guided our team’s discussions with corporate leaders.
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Ready to Connect

Have questions? We have answers.

Relationships start with a conversation. We are excited to talk about your options for integrated service solutions, from technical services to cleaning, workplace, food and capital projects. And for those interested in a career in technical services, we want to discuss your aspirations. Reach out to speak with one of our experts!