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Leveraging Expertise for Strong Performance and Safe Environments
ISS delivers engineering expertise that optimizes asset performance, eliminates downtime and enhances operational outcomes in commercial facilities.
Technical Strategies that Protect Assets and Drive Optimal Outcomes
No two facilities are the same. While each strives for high standards in performance, safety, compliance, sustainability and resilience, space use, business goals and company cultures all have an impact on those goals. ISS’ technical solutions transform facility maintenance from a reactive, disjointed function to a proactive, data-driven operation that aligns with the client’s asset management ambitions. Our approach features industry standards, best practices, innovation and technology derived from global client service, and offers consistent processes, procedures, job plans and tools across a portfolio. And by working toward specific outcomes, we deliver optimal maintenance strategies that balance reliability, performance and cost.
From maintenance to intelligence
ISS teams move beyond routine, calendar-based maintenance to deliver risk-based, data-driven solutions. This includes predictive insights that help prevent issues, risk-based asset management to optimize performance, and data-informed engineering decisions that maximize reliability.
We understand assets, not just maintain them.
From buildings to portfolios
We support long-term planning through lifecycle analysis using tools and capital forecasting. Portfolio-level dashboards provide real-time visibility, while strategy-led investment planning helps improve capital efficiency and shape outcomes.
Our Placemakers help clients plan for the long term, not just the near term.
From local variability to global consistency
ISS has one global way of working — with the flexibility to adjust for local nuances. Consistent standards for quality and reliability are supported by critical environment governance, ensuring compliance, availability and continuity. Unified asset classification and standards enable connected operations across portfolios.
ISS delivers consistency across sites and regions, every day.
Your Operations, Our Technical Strength
Through global technical services leadership with deep knowledge of service execution as an integrated service offering, ISS delivers transparent risk management to meet business requirements across real estate portfolios. Lifecycle tracking and data helps clients get the most value out of their assets while enabling a safe, high-performing facility.
30+
16,000+
3,000+
400+
700+
Maintaining Facilities through Expertise; Serving People through Hospitality
Hospitality has the power to turn companies into communities. When people feel welcome, supported and connected, a sense of belonging strengthens collaboration, engagement and well-being. When people feel part of something bigger, they perform better, support one another and contribute to stronger environments.
Hospitality is a foundation of ISS’ technical services. Our Placemakers seek out opportunities to interact with the people we serve. In doing so, we positively impact how our clients’ employees experience their workplace.
Capabilities Focused on Performance, Cost Management, Workplace Well-being and Risk Management
ISS’ on-site technical teams deliver more than maintenance. We apply a structured, data-driven approach that ensures efficiency, reliability and sustainability. By managing assets across their lifecycle, we optimize performance, improve user experience and reduce total cost of ownership. From day-to-day operations to specialized tasks, our strategies are tailored to client needs and backed by global standards and industry expertise. The results are compliant, well-managed and future-ready environments that deliver long-term value and reduce risk.
Asset management
Optimizing asset life, performance and reliability is the cornerstone of ISS’ approach. Our integrated solutions guide maintenance, operations, renewal, replacement, disposal, energy management and process improvement. Sustainable facilities provide a healthy, productive environment, minimize use of resources and produce cost efficiencies.
Property maintenance
ISS maintains existing facilities and assets, and installs new assets to retain the value of properties. Proactive management prioritizes asset renewal and replacement, minimizes the risk of failure and optimizes asset lifecycle. By analyzing usage, lifecycle data and performance, we prevent issues, reduce unplanned downtime and extend equipment lifespan.
Energy and utilities management
ISS identifies resource inefficiency and implements solutions, linking energy management, business performance and sustainability by improving equipment performance. Operational adjustments and capital investments reduce consumption and expenses, achieve environmental goals, and increase asset value.
Capital projects
Smart organizations assess their facilities to ensure balance between needs and commitments. ISS' Capital Projects team assists when requirements evolve, managing expansion, downsizing, refurbishment, upgrade or re-stack projects from concept to completion to ensure a client’s workspace reflects the reality of its workplace.
Critical environments
ISS defines criticality per client goals, needs, environments and investment strategy, and our solutions preserve uptime, maintain temperature and protect equipment. From mission critical planning to compliance and change management, curated processes promote reliability and consistency.
Core+ services
ISS self-delivers core technical services to fulfill the solution promised. We work with partners to deliver core+ and specialist services based on activity risk and availability of people with specialized training or licensing. Partners are chosen for their expertise and held to ISS’ high standards.
People Make Places, Places Make People
To ensure their facilities run at optimal functionality in lock step with business directives, most organizations seek not just a service provider, but a trusted advisor who acts as a vested partner in support of business outcomes.
A technical services solution from ISS allows focus on a client's core mission without the disruptions that prevent facility users from accelerating business goals. ISS has decades of experience in delivering consistent, compliant engineering services across complex environments in North America and around the globe — all made possible by people who care.
With teams operating in 30+ countries and more than 16,000 technicians and engineers worldwide, we facilitate best-practice sharing to deliver reliable, high-quality technical services wherever clients operate.
We prioritize self-delivery of core technical services to maintain accountability, transparency and quality. Where specialist expertise is required, we work with vetted global partners operating under ISS governance and standards.
Our Safe Systems of Work framework and rigorous training programs guarantee statutory compliance and reduce operational risk.
We adhere to standard processes and procedures for asset classification that bring consistency and quality to a client’s entire portfolio.
Our teams implement holistic and data-driven life cycle asset management solutions that increase asset performance and optimize total cost of ownership.
Our integrated workplace management system, FMS@ISS, provides real-time visibility, lifecycle insights and data-driven decision-making.
We help clients transition to low-carbon, high-efficiency facilities through asset management and decarbonization strategies aligned with global ESG goals.
Our world-class, client-focused technical talent are specially trained and developed to enable client ambitions.
Understand Today’s Workplace
The workplace is continuously evolving and keeping up with change while attending to your day job can be challenging. Explore our insights library to demystify the conversation around asset management and maintenance, hospitality, the facility landscape, trends in experiential strategies, applying industry best practices and more.
Have questions? We have answers.
Relationships start with a conversation. We are excited to talk about your options for integrated service solutions, from technical services to cleaning, workplace, food and capital projects. And for those interested in a career in technical services, we want to discuss your aspirations. Reach out to speak with one of our experts!