ISS North America

Aligning Regional and Global Excellence for Workplaces that Thrive

Through integrated facility management, culinary and workplace services focused on people and rooted in extraordinary experiences, ISS helps clients transform everyday spaces into centers for industry leadership.

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Purpose-driven Excellence

Leveraging a Powerful Foundation to Serve Clients

Throughout its 125-year history, ISS has expanded in reflection of client demand for the same quality of service provided in Europe in other markets. We introduced the integrated service platform when we entered North America, catalyzing a new approach to formerly fragmented service delivery. Today, ISS serves a diverse client roster in the United States and Canada, including several of the world’s largest technology companies, most innovative life science leaders, most influential financial service firms, and busiest aviation hubs and airlines. Our culinary division, Guckenheimer, offers clients chef-crafted, nutritious, delicious on-site dining that fuels both people and thriving businesses.

By the Numbers

Key North America Facts

North America is the largest facility services market in the world and the home base for hundreds of leading global organizations. ISS currently serves clients in most major markets in the region as well as other areas where they need facility management, workplace or culinary services.

$853 million

2025 revenue

449

client locations

5,300

employees
What We Do

A Platform to Drive Optimal Facility Performance

ISS is a leading global provider of workplace and facility services solutions, and the global leader in single service cleaning — our legacy business. Our business model is rooted in hospitality and based on self-delivery of core services, which translates to greater control over the quality, efficiency and scalability of delivery; ensures consistency and reduces complexity in services; produces savings by eliminating subcontracting; increases site-specific knowledge by staff; and supports the community by employing, training and developing local talent.

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Guckenheimer: Culinary Pioneer, Innovator, Leader

Delicious Food and Extraordinary Experiences

Food-obsessed. Inspiring connection. Built for you. Beyond sustainability.

Just a few words to describe the legendary Guckenheimer, ISS’ North America food division, and its values. A chef-led workplace dining partner that creates spaces and solutions tailored to each client’s culture and business goals, Guckenheiemer blends culinary craft with innovation, sustainability and hospitality to shape food experiences that taste delicious, fuel productivity and inspire connection.

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Why ISS?

More than a Provider

ISS' concierge mentality drives services and ideas with intentionality and care that make life and work easier. Our Placemakers deploy hospitality, global best practices and strategies, innovative programming and commitment to client success to take everyday places and shape them into workplace communities.

In our clients’ spaces in North America, employees and guests are delighted by curated dining experiences delivered in memorable ways, warm and helpful front-office and back-of-house support teams, seamless technology, spotless sanitation and more. We ensure people feel cared for and find unexpected joy and novelty in all touchpoints throughout their day.

Our Placemakers

The Power of People

Our people are more than employees; they are “Placemakers who deliver more than just contracted services. They are catalysts for disruption of the traditional workplace, introducing hospitality into touchpoints all day every day — and we invest in them so they invest in clients. ISS Placemakers are encouraged to be who they are, become what they want and be part of something bigger. The diversity and life experiences they bring to clients result in impactful programming, welcoming spaces and energizing of work cultures.

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People, Places and Planet

Having an Impact

As one of the largest employers in the world, ISS has the responsibility to change the narrative around environmental and social sustainability. In North America, we embrace initiatives to reduce carbon emissions and waste, provide careers for community members, support local businesses, offer living wages, promote wellness and more — and collaborate with clients to take initiative beyond the expected, meaningfully advancing all commitments into measurable progress.

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An Inspirational Team

Client-focused Leadership

People can and do make a difference, and ISS North America is committed to positively impacting the planet and the communities where we live and work. Our leaders personify both this ethos and the practical experience needed to serve clients in this strategic market.

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Insights

Expertise for Smart Decision-making

Gain insight into current trends in facility management and culinary services, the value of a hospitality-driven workplace, opportunities for operational efficiencies and more through ISS’ insights.

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Blog

One Building, Many Relationships: Serving Multi-Tenant Assets

Serving a multi-tenant building means managing relationships. Our experts highlight how flexibility, hospitality and communication set providers apart.
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The Unseen Work that Builds Trust

Holly Borrego highlights how consistency, frontline employees and smarter technology turn behind-the-scenes work into a foundation for trust.
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What a Great Hotel Knows that Most Workplaces Are Still Learning

Cultivating a hospitality mindset connects facilities, food and culture — ISS CHO, Rene van Camp, highlights why human connection matters more than ever.
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Why Mental Health Is Critical for Workplace Safety

Physical safety and mental health can no longer be separated. ISS' Lora Galvin on what truly safe workplaces look like and where the industry is heading.
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Closing the Performance Gap: Our Outlook on Facilities Management

New data from the 2026 ISS Facilities Management Outlook reveals what actually closes the workplace performance gap — and it all begins with relationships.
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A Year of RTO, Episode 2: From the Healthcare World

In the second of our series, we explore how food, culture and hospitality give employees a reason to come to a health system’s corporate headquarters.
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How ISS North America Cut Time-to-Hire by 85%

A look at how artificial intelligence is driving a more human recruiting experience for ISS North America.
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Why Hospitality Is Vital for Facilities: Q&A with Wendy Funkhouser

What makes a workplace worth the commute? Wendy Funkhouser, West Region President, shares how shifting client expectations and a demand for hospitality is shaping the employee experience.
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Understanding the Airport’s Hidden Menu

Passengers notice clean terminals and good restaurants, but the real drivers of airport experience are often invisible.
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Ready to Connect

Have questions? We have answers.

Relationships start with a conversation. We’re excited to discuss your facility needs, workplace environment, options for on-site culinary programs, career aspirations and other topics. Reach out to speak with one of our experts!