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Aligning Regional and Global Excellence for Workplaces that Thrive
Through integrated facility management, culinary and workplace services focused on people and rooted in extraordinary experiences, ISS helps clients transform everyday spaces into centers for industry leadership.
Leveraging a Powerful Foundation to Serve Clients
Throughout its 125-year history, ISS has expanded in reflection of client demand for the same quality of service provided in Europe in other markets. We introduced the integrated service platform when we entered North America, catalyzing a new approach to formerly fragmented service delivery. Today, ISS serves a diverse client roster in the United States and Canada, including several of the world’s largest technology companies, most innovative life science leaders, most influential financial service firms, and busiest aviation hubs and airlines. Our culinary division, Guckenheimer, offers clients chef-crafted, nutritious, delicious on-site dining that fuels both people and thriving businesses.
Key North America Facts
$853 million
449
5,300
A Platform to Drive Optimal Facility Performance
ISS is a leading global provider of workplace and facility services solutions, and the global leader in single service cleaning — our legacy business. Our business model is rooted in hospitality and based on self-delivery of core services, which translates to greater control over the quality, efficiency and scalability of delivery; ensures consistency and reduces complexity in services; produces savings by eliminating subcontracting; increases site-specific knowledge by staff; and supports the community by employing, training and developing local talent.
Delicious Food and Extraordinary Experiences
Food-obsessed. Inspiring connection. Built for you. Beyond sustainability.
Just a few words to describe the legendary Guckenheimer, ISS’ North America food division, and its values. A chef-led workplace dining partner that creates spaces and solutions tailored to each client’s culture and business goals, Guckenheiemer blends culinary craft with innovation, sustainability and hospitality to shape food experiences that taste delicious, fuel productivity and inspire connection.
More than a Provider
ISS' concierge mentality drives services and ideas with intentionality and care that make life and work easier. Our Placemakers deploy hospitality, global best practices and strategies, innovative programming and commitment to client success to take everyday places and shape them into workplace communities.
In our clients’ spaces in North America, employees and guests are delighted by curated dining experiences delivered in memorable ways, warm and helpful front-office and back-of-house support teams, seamless technology, spotless sanitation and more. We ensure people feel cared for and find unexpected joy and novelty in all touchpoints throughout their day.
With the agility to evolve based on client feedback and needs
That improves efficiency, sustainability, diversity and cost-effectiveness
And centralized accountability, management and communication
That drives proactive, accountable service delivery across teams, vendors and sites
Of people, partners, programs and processes ― freeing internal client stakeholders to focus on what matters most
Whose skills and roles are allocated where and when needed
That drives insight for smart decision-making, transforming a portfolio from reactive problem‑solving to proactive performance management
The Power of People
Our people are more than employees; they are “Placemakers” who deliver more than just contracted services. They are catalysts for disruption of the traditional workplace, introducing hospitality into touchpoints all day every day — and we invest in them so they invest in clients. ISS Placemakers are encouraged to be who they are, become what they want and be part of something bigger. The diversity and life experiences they bring to clients result in impactful programming, welcoming spaces and energizing of work cultures.
Having an Impact
As one of the largest employers in the world, ISS has the responsibility to change the narrative around environmental and social sustainability. In North America, we embrace initiatives to reduce carbon emissions and waste, provide careers for community members, support local businesses, offer living wages, promote wellness and more — and collaborate with clients to take initiative beyond the expected, meaningfully advancing all commitments into measurable progress.
Client-focused Leadership
People can and do make a difference, and ISS North America is committed to positively impacting the planet and the communities where we live and work. Our leaders personify both this ethos and the practical experience needed to serve clients in this strategic market.
Expertise for Smart Decision-making
Gain insight into current trends in facility management and culinary services, the value of a hospitality-driven workplace, opportunities for operational efficiencies and more through ISS’ insights.
Have questions? We have answers.
Relationships start with a conversation. We’re excited to discuss your facility needs, workplace environment, options for on-site culinary programs, career aspirations and other topics. Reach out to speak with one of our experts!