ISS North America

Aligning Regional and Global Excellence for Workplaces that Thrive

Through integrated facility management, culinary and workplace services focused on people and rooted in extraordinary experiences, ISS helps clients transform everyday spaces into centers for industry leadership.

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Purpose-driven Excellence

Leveraging a Powerful Foundation to Serve Clients

Throughout its 125-year history, ISS has expanded in reflection of client demand for the same quality of service provided in Europe in other markets. We introduced the integrated service platform when we entered North America, catalyzing a new approach to formerly fragmented service delivery. Today, ISS serves a diverse client roster in the United States and Canada, including several of the world’s largest technology companies, most innovative life science leaders, most influential financial service firms, and busiest aviation hubs and airlines. Our culinary division, Guckenheimer, offers clients chef-crafted, nutritious, delicious on-site dining that fuels both people and thriving businesses.

By the Numbers

Key North America Facts

North America is the largest facility services market in the world and the home base for hundreds of leading global organizations. ISS currently serves clients in most major markets in the region as well as other areas where they need facility management, workplace or culinary services.

$853 million

2025 revenue

449

client locations

5,300

employees
What We Do

A Platform to Drive Optimal Facility Performance

ISS is a leading global provider of workplace and facility services solutions, and the global leader in single service cleaning — our legacy business. Our business model is rooted in hospitality and based on self-delivery of core services, which translates to greater control over the quality, efficiency and scalability of delivery; ensures consistency and reduces complexity in services; produces savings by eliminating subcontracting; increases site-specific knowledge by staff; and supports the community by employing, training and developing local talent.

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Guckenheimer: Culinary Pioneer, Innovator, Leader

Delicious Food and Extraordinary Experiences

Food-obsessed. Inspiring connection. Built for you. Beyond sustainability.

Just a few words to describe the legendary Guckenheimer, ISS’ North America food division, and its values. A chef-led workplace dining partner that creates spaces and solutions tailored to each client’s culture and business goals, Guckenheiemer blends culinary craft with innovation, sustainability and hospitality to shape food experiences that taste delicious, fuel productivity and inspire connection.

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Why ISS?

More than a Provider

ISS' concierge mentality drives services and ideas with intentionality and care that make life and work easier. Our Placemakers deploy hospitality, global best practices and strategies, innovative programming and commitment to client success to take everyday places and shape them into workplace communities.

In our clients’ spaces in North America, employees and guests are delighted by curated dining experiences delivered in memorable ways, warm and helpful front-office and back-of-house support teams, seamless technology, spotless sanitation and more. We ensure people feel cared for and find unexpected joy and novelty in all touchpoints throughout their day.

Our Placemakers

The Power of People

Our people are more than employees; they are “Placemakers who deliver more than just contracted services. They are catalysts for disruption of the traditional workplace, introducing hospitality into touchpoints all day every day — and we invest in them so they invest in clients. ISS Placemakers are encouraged to be who they are, become what they want and be part of something bigger. The diversity and life experiences they bring to clients result in impactful programming, welcoming spaces and energizing of work cultures.

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People, Places and Planet

Having an Impact

As one of the largest employers in the world, ISS has the responsibility to change the narrative around environmental and social sustainability. In North America, we embrace initiatives to reduce carbon emissions and waste, provide careers for community members, support local businesses, offer living wages, promote wellness and more — and collaborate with clients to take initiative beyond the expected, meaningfully advancing all commitments into measurable progress.

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An Inspirational Team

Client-focused Leadership

People can and do make a difference, and ISS North America is committed to positively impacting the planet and the communities where we live and work. Our leaders personify both this ethos and the practical experience needed to serve clients in this strategic market.

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Insights

Expertise for Smart Decision-making

Gain insight into current trends in facility management and culinary services, the value of a hospitality-driven workplace, opportunities for operational efficiencies and more through ISS’ insights.

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What a Great Hotel Knows that Most Workplaces Are Still Learning

Cultivating a hospitality mindset connects facilities, food and culture — ISS CHO, Rene van Camp, highlights why human connection matters more than ever.
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Why Mental Health Is Critical for Workplace Safety

Physical safety and mental health can no longer be separated. ISS' Lora Galvin on what truly safe workplaces look like and where the industry is heading.
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Closing the Performance Gap: Our Outlook on Facilities Management

New data from the 2026 ISS Facilities Management Outlook reveals what actually closes the workplace performance gap — and it all begins with relationships.
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A Year of RTO, Episode 2: From the Healthcare World

In the second of our series, we explore how food, culture and hospitality give employees a reason to come to a health system’s corporate headquarters.
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How ISS North America Cut Time-to-Hire by 85%

A look at how artificial intelligence is driving a more human recruiting experience for ISS North America.
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Why Hospitality Is Vital for Facilities: Q&A with Wendy Funkhouser

What makes a workplace worth the commute? Wendy Funkhouser, West Region President, shares how shifting client expectations and a demand for hospitality is shaping the employee experience.
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Understanding the Airport’s Hidden Menu

Passengers notice clean terminals and good restaurants, but the real drivers of airport experience are often invisible.
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How Capital Project Services Drive Performance

Rose Williams, VP of Capital Projects, discusses the evolution of capital planning and why early alignment and ambitious thinking matter more than ever.
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Re-thinking FM: Why Hospitality Is a Critical Differentiator

FM must embrace hospitality to create workplaces that attract employees and strengthen culture.
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A Year of RTO Episode 1: From the Financial Services World

In the first of a blog series, we look at how ISS accommodated a financial services client’s return to office initiatives over the past year.
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Why Certification Matters in Facility Management

Certifications are essential for strengthening trust, elevating service delivery and supporting long-term growth in FM.
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Q&A with Chris Simons

Chris offers nearly two decades of experience and a passion for operational excellence and hospitality-driven service delivery in aviation.
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Hospitality Drives Employee Retention

Authentic hospitality, people-focused leadership and meaningful employee support create workplaces where people feel valued and choose to stay.
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Building a Culture of Safety in Life Sciences

Safety in life sciences goes beyond compliance — organizations need a culture of trust and accountability to ensure safe, effective facilities.
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Excellence and Innovation: The Future of FM in Life Sciences

Innovation in life science facilities management means balancing compliance with change. Learn how practical and visionary approaches can shape the future.
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Building a Culture of Accountability

When working in life sciences, trust is built through accountability and cultivating shared purpose.
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Why Quality Compliance and GxP Matter in Life Sciences FM

Comprehensive quality control is essential in GxP environments such as life sciences and pharmaceutical production. ISS’ global quality program ensures regulatory compliance, process integrity, and audit readiness.
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Navigating Transitions in Life Sciences

By combining structure, expertise and collaboration, ISS transitions ensure life science operations are reliable and ready from day one.
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How Employee Resource Groups Drive Business Transformation

More than just a corporate checkbox, ERGs influence company culture and drive meaningful change.
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AI’s Untapped Power in Corporate Functions

As AI becomes more prominent in the workplace, the corporate back office is the next frontier for transformation.
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With Air Travel, Experience Is Everything

From booking to baggage claim, the passenger experience has become the defining factor in modern aviation.
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Re-thinking the Purpose of the Workplace Experience

By changing how we think about the workplace experience, we can boost well-being and foster meaningful social connections.
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From Curb to Seat: Hospitality and the Passenger Journey

In an environment known for stress, a hospitality-first mindset can redefine the air travel experience.
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Why Patient Care Matters

A breakdown in facility operations can cause production stoppages, compliance issues and ultimately patient harm.
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The Enduring Significance of Place

In an era of loneliness and digital-first interactions, the workplace is a hub for social connection, professional development and personal well-being.
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The Evolving Role of Facilities Management in the Workplace

Through hybrid work, hospitality and exceptional food services, organizations drive return-to-office and deliver a better experience for people.
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Creating Safer Spaces: A Global Safety Week Q&A

Our experts Lora Galvin and Ashmeet Kaur discuss how organizations can boost both physical and psychological safety for their employees.
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Enhancing Sustainability Through Cleaning

Sustainable cleaning practices are critical for the well-being of both people and the planet.
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Q&A with Chely Wright

Chely Wright discusses how organizations can uphold their values and ensure their people feel a sense of belonging in the workplace.
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Precision and Innovation in the Life Sciences Sector

In an industry known for innovation and rigor, organizations are seeking new ways to ensure regulatory compliance and improve sustainability.
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Meet Our New Leader: Joe Stolarski

Joe taps decades of experience in facilities management and commercial real estate to deliver a hospitality-driven approach to solving client problems.
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Designing Workplaces to Think

By leveraging and analyzing data, businesses can solve problems they didn’t realize they had.
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Meet Our New Leaders: Tim Dismond and Marjorie McCarthy

These new additions to the leadership team bring years of expertise and a newfound focus on company growth.
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The Current Condition of Facility Management

Although the pandemic changed the industry, facility management’s continued evolution helps organizations manage a world in transition.
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InConversation: ISS Experts Discuss Sustainability

Our team examines the role of sustainable practices, how they align with employee well-being, and how technology acts as a throughline to achieve goals.
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A Growing Emphasis on Workplace Wellness

At a recent conference, a throughline of whole-person health, sustainability, and workplace community guided our team’s discussions with corporate leaders.
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Ready to Connect

Have questions? We have answers.

Relationships start with a conversation. We’re excited to discuss your facility needs, workplace environment, options for on-site culinary programs, career aspirations and other topics. Reach out to speak with one of our experts!