Publications

Insights that Power Knowledge for High-performing Facilities

Explore our analysis of the events, trends, drivers, questions and actions influencing facility management, workplace and culinary decisions in today’s competitive environment.

Information for Contemplation

Channeling the Resources of a Global Platform

Every day, ISS North America leverages the experience and expertise of not just our regional teams, but 325,000 global Placemakers to ensure clients receive the facility management industry’s most outstanding service. These professionals provide invaluable insight into best practices, opportunities for memorable touchpoints, methods for introducing sustainable behaviors, resources for efficient, cost effective and people-focused operations, the power of a hospitality mindset and more. By analyzing their successes for and investment in clients, ISS offers insights for instituting excellence in anyone’s workplace.

Reimagining Presence

People come to the workplace for very different reasons. When workplaces don’t respond, friction builds — not through one big failure, but through many small, disconnected moments. The Workplace (R)evolution: Reimagining Presence report brings together data, behavioral insight and workplace experience thinking to help leaders respond to this shift.

Designing Curated Workplace Experiences

Having a curated workplace experience can enhance employee engagement and productivity, as well improve retention and recruitment. But how can an organization implement this effectively? Our Evolving Workplaces report provides insight.

Navigating Facility Management in an Evolving Life Science Environment

In our latest insight, we explore how successful facility management today is no longer just about maintaining spaces — it also encompasses operational and technical enhancement, regulatory compliance and elevated employee experiences.

Web_Mobile-I&M industry and manufacturing self serve hot buffet

Options for Take-out — With Less Taking Out (of the Garbage)

Recyclables, compostables, and reusables are all sustainable options for takeout containers. Determining which is best for your food service can be challenging.

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How Food as a Return-to-Office Incentive is Shaped by Generational Influences

Generational expectations are shaping back-to-office strategies. Download our latest publication to understand how your plan stacks up again generational influences.

Behind the Curtain

Uncovering the Workplace’s Hidden Menu

What if we told you your workplace has a hidden menu? An invisible menu, made up of physical environment, workplace culture, behaviors of colleagues and leaders, and even the unspoken norms around food and breaks. This hidden menu influences what, how and why people act how they do at work — whether they realize it or not.

Read more about the hidden menu in our special publication.

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Facilities Management Outlook

Closing the Workplace Performance Gap

What holds workplace performance back in 2026? Eighty-three percent say the workplace directly drives organizational performance. At the same time, cost optimization remains the priority. Economic pressure is real, and the organizations navigating it most effectively are not choosing between experience and efficiency, but rather finding smarter ways to deliver both.

The recent ISS Facilities Management Outlook, based on a global survey conducted across our top accounts, offers a useful view on what partnership actually looks like in practice.

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North America Blog

Further Study to Expand Expertise

Dive into our latest blog posts for insight into the ever-evolving world of facility management and the forces changing how workplaces actually work.

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Ready to Connect

Connect with ISS Leaders Across Trending Topics

ISS helps organizations re-define the role of facilities in today’s business environment, bringing together operational excellence, hospitality and innovation to shape better workplaces and experiences. Want to learn more about the services that generate our insights?

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