OUR CULTURE

Bringing THE Company of Belonging to Life

ISS works with clients to create extraordinary experiences that foster strong workplace cultures. Through purpose, common values, inclusion and belonging, accountability, innovation, collaboration, empowerment, development and more, our culture serves as the inspiration on which we build.

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A Transformative Approach

Igniting Culture through Authentic, Empowered People

People-centered workplaces are built on inclusive, engaging cultures. ISS’ culture in North America creates loyalty, attracts and retains employees, and builds connection between colleagues, communities and clients. Our commitment and dedication to a safer, more sustainable, ethical world transforms that culture into meaningful impact at work and beyond. We connect people and places to make the world work better, creating spaces where people and business thrive.

Our people are our service, so we invest in them as professionals and individuals; recognize their initiative, dedication and accomplishments, and offer advancement while positively impacting their communities. Flowing through all this is our belief in authenticity and hospitality — we want our people to be who they are and work toward what they aspire; be leaders who live the ISS values and do the right thing; and be innovators who love what they do and vest in the clients they serve.

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Values that Drive

Collective Perspective Delivers Excellence

ISS’ corporate culture is built on a set of values that guide our behaviors, decision-making and interactions with clients, suppliers, public institutions and other stakeholders across North America and the globe. These values go beyond principles on paper — they underpin how we operate, fulfill commitments and build trusting, long-term relationships.

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Unity

We trust each other and believe in equality, inclusion and a sense of belonging for all. When we act together, we deliver a better experience for clients and communities.

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Honesty

Every day, we strive to create a culture of open communication and collaboration, where differences and individual contributions are respected and celebrated.

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Responsibility

The well-being of our people and those we serve is our priority. This means creating safe and nurturing working environments and supporting our communities.

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Entrepreneurship

We empower people to act and innovate, suggest better ways of working and call out behavior that undermines our values.

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Quality

Our skilled, empowered and motivated people share the same purpose — connecting people and places to make the world work better by delivering the highest standards 24/7/365.
Employee Value Proposition

Celebrating Our People

We act as a social incubator to make the lives of our people better. At the same time, we create spaces where our clients’ people thrive, feel motivated and engaged, unlock individual potential and enhance collective business performance.

At ISS, everyone is free to be themselves. We seek to BE a place and CREATE places where individuals are welcomed, embraced and valued for exactly who they are. Places where people can become what they want and be part of something bigger, whether they make amazing workplaces or support those who do. Places where people feel safe, respected, represented and supported as themselves.

Employee Resource Groups

Connecting through Our Differences

Diversity is our strength, inclusion is our practice and belonging is our promise — and creating safe, welcoming and accepting workplaces is an ISS priority. But taking action on diversity and inclusion beyond policy statements requires awareness and knowledge of the circumstances and characteristics of a diverse workforce. Seven dimensions reflective of our business, employee and client perspectives, and the dynamics of an evolving society serve as the framework for our approach to this goal in North America. Employee Resource Groups (ERGs) for each dimension act as forums for sharing and addressing topics and issues of particular relevance to each of them.

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Generations & Age

Focusing on generational inclusion challenges, age bias and stereotypes in a workplace that now encompasses five generations.
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Culture, Race & Ethnicity

Supporting differences among cultures, ethnicity, language, race, religion, indigenous/First Nations identity, refugee status and more.
Pride

Pride

Focusing on intersex status, gender identity, sexual orientation, gender expression, LGBTIQA+, diverse family models and allyship.
Abilities

Abilities

Considering visible and non-visible disabilities and creating a workplace inclusive and accessible for all abilities.
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Gender Balance

Enabling gender balance across the ISS organization, including balanced representation within senior leadership.
Wellness

Wellness

Fostering holistic well-being through inclusive programs, supportive resources and active engagement.
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Veterans

Providing a supportive environment for connection, shared experiences and resources that promote emotional well-being, personal growth and community engagement.
Culture of Safety

Prioritizing Well-being through Awareness and Education

Given the challenges of the tasks performed by our Placemakers as part of day-to-day facility services, an obsession with safety is critical. ISS cultivates a culture where physical and psychological safety for both our people and those we serve is second nature — and a meaningful, visible part of everyday work.

Our program — “Creating SAFE Spaces Together” — promotes a strong and positive safety culture through regularly updated standards, central guidance and behavioral safety training. From onboarding to daily safety briefings, skill development, incident management, employee engagement and empowerment, recognition, and monitoring and continuous learning, our teams keep abreast of best practices in safety. For clients, this translates to reduced risk, stronger compliance and safe, high-performing workplaces.

Our People Speak
The ISS Culture In Action

Culture flourishes in an environment where differences are celebrated, people appreciated and potential nurtured. See what our Placemakers have to say about their ISS journey.

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Explore Your Future

Work with Us

A position at ISS is more than just a job, it is a path to creating memorable moments, protecting people and planet, and helping organizations achieve their missions.

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Ready to Connect

Have questions? We have answers.

Connecting people and places is the ISS purpose, and the right people are critical to achieving that goal. Start a conversation with us around how you can join our team or how our Placemakers can help transform companies into communities.
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