Capital Project Services

Resources to Ensure Workspaces Reflect the Needs of the Workplace

ISS combines decades of experience, deep vendor partnerships and innovative thought leadership to deliver capital projects to existing facility services partners or new clients seeking support in North America and across the globe.

Capital-Project-Services
Capital Project Expertise

Driving Efficient Processes to Ensure Optimal Outcomes

As a result of changes in their business, work activities, functional interaction, team composition, workforce size, organizational behaviors or technology needs — or simply as a best practice to drive competitiveness — sophisticated organizations constantly assess their workplace and facilities to ensure balance between needs and commitments. ISS has the resources, experience and expertise to assist when space requirements evolve, leading capital project initiatives from concept to completion.

Strategic Real Estate Solutions

A Trusted Partner for Today’s Project Challenges

The world of work has changed, as has the purpose of the workplace. We understand the challenges that real estate leaders face in today’s evolving environment — no client, industry or portfolio strategy is the same. ISS deploys insights, global best practices and standards, and industry knowledge to solve for those challenges, and deliver innovative project strategies, manage risk, reduce cost and ensure consistent outcomes across portfolios.

2025_ISS_Monitoring

Management and reporting of capital expenditures and property portfolios due to limited internal resources

icon

Compliance with internal governance requirements

2025_ISS_Safety_Alert

Lack of relationships or buying power with supply chain

2025_ISS_Two people

Innovation for leading workspaces that attract and retain talent

What We Do

Capabilities Spanning the Capital Projects Spectrum

ISS self performs the majority of its contracted services, providing consistency, compliance, transparency, efficiency and enhanced control over the quality of delivery. For capital projects. self-delivery also translates to efficient, agile and cost-effective resources ready to respond to a fluctuating volume of work. We tap both insights into infrastructure data and lifecycle management and an understanding of the workplace to manage building investments. Our Placemakers cover installation, management and replacement to support long-term operational delivery, aligning to a client’s strategic needs — from small upgrades to major refurbishments.

Capital-expenditure-planning

Capital expenditure planning

ISS works with clients and their facility teams to develop capital investment plans based on the condition, criticality and age of assets versus industry-standard expected life.

Space-planning-and-test-fitting

Space planning and test fitting

From interior space fit-outs to ADA upgrades, mechanical and electrical replacements, and exterior retrofits, ISS works with clients and their consultants to engineer and test needed revisions for optimal use of space.

Design-and-construction-project-management

Design and construction project management

We analyze design plans and construction documentation to confirm project requirements and opportunities for value engineering. Our teams manage project process, schedule and budget, and report to clients at established milestones.

Project-Management-Office-services

Project Management Office (PMO) services

ISS offers strategies, governance, standards, plans, processes, budgeting, methodology, resource allocation and more to ensure an organized approach to initiatives and a greater likelihood of on-time completion within documented parameters.

Asset-condition-review-and-assessment

Asset condition review and assessment

Understanding the state of a facility and all assets within is critical to maintaining an optimal work environment. ISS works with clients to evaluate holdings and develop a proactive, cost-conscious strategy for upgrades, replacements and other actions.

Cost-advisory-and-management

Cost advisory and management

Cost overruns can easily derail even the most well-planned projects. Our teams work with experts to develop comprehensive estimates before a project starts, then manage the process and parties involved so initiatives land within those boundaries.

Move-add-and-change-management

Move management

In collaboration with clients and their functional organizations, ISS analyzes space use and interconnectivity to plan and execute the movement of groups of employees, as well as additions or changes to their space.

Industry Expertise

Leveraging Global Knowledge to Maximize North America Projects

ISS touches millions of lives every day, and through a combination of caring people, high standards and intelligent solutions, make the world work better. Capital projects that contribute to inspirational workplaces play a large role in this outcome. The expertise of our global organization enables support of a spectrum of project types, sizes and complexity for clients spanning industries and occupying or owning portfolios composed of office, manufacturing, research and development, transportation and other commercial property types.

Single Point of Accountability

Consolidated Management to Streamline Projects

Successful projects begin with clear communication and end with delivery on expectations, and management of process, contributors and client interests requires experience. ISS acts as single sources of accountability — no matter the project size, scope or location — to deliver a seamless client experience. We help identify preferred partners for a project, ensuring all vendors meet HSE, quality and governance requirements. And our teams work with clients to establish communication and reporting structures, leveraging technology to provide information in real time.

Consolidated Management to Streamline Projects
The Value of ISS

A Trusted Partner in Fulfilling Vision

Choosing a partner to manage workplace upgrades and revisions is as important as the decision to undertake those projects — and the right partner is as critical to success as developing the right strategy. ISS offers project success in North America and the foundational expertise that comes from a global platform to lead initiatives that enhance experiences, ensure performance and create places where people and businesses thrive.

Insights

Understand Today’s Workplace

The workplace is continuously evolving and keeping up with change while attending to your day job can be challenging. Explore our insights library to demystify the conversation around managing capital projects, hospitality, the facility landscape, trends in experiential strategies, applying industry best practices and more.

Web_Desktop-AdobeStock_63026080
Blog

The Unseen Work that Builds Trust

Holly Borrego highlights how consistency, frontline employees and smarter technology turn behind-the-scenes work into a foundation for trust.
Large-Cleaner-OfficeWorker_Scene-020
Blog

What a Great Hotel Knows that Most Workplaces Are Still Learning

Cultivating a hospitality mindset connects facilities, food and culture — ISS CHO, Rene van Camp, highlights why human connection matters more than ever.
Large-AT_2024_Various Services
Blog

Why Mental Health Is Critical for Workplace Safety

Physical safety and mental health can no longer be separated. ISS' Lora Galvin on what truly safe workplaces look like and where the industry is heading.
2025_Team_Work_11_Cool filters
Blog

Closing the Performance Gap: Our Outlook on Facilities Management

New data from the 2026 ISS Facilities Management Outlook reveals what actually closes the workplace performance gap — and it all begins with relationships.
Web_Desktop-Pure Space Healthcare Photo collection
Blog

A Year of RTO, Episode 2: From the Healthcare World

In the second of our series, we explore how food, culture and hospitality give employees a reason to come to a health system’s corporate headquarters.
UK_Large-2026_ISS_HQ_Corporate Garage_models_10dec1846216-1
Blog

How ISS North America Cut Time-to-Hire by 85%

A look at how artificial intelligence is driving a more human recruiting experience for ISS North America.
Funkhouser, Wendy_2025_05_gray
Blog

Why Hospitality Is Vital for Facilities: Q&A with Wendy Funkhouser

What makes a workplace worth the commute? Wendy Funkhouser, West Region President, shares how shifting client expectations and a demand for hospitality is shaping the employee experience.
webimage-Web_Desktop-US_Aviation_Stock_01 (1)
Blog

Understanding the Airport’s Hidden Menu

Passengers notice clean terminals and good restaurants, but the real drivers of airport experience are often invisible.
webimage-Rose-Wiliams_Web (1)
Blog

How Capital Project Services Drive Performance

Rose Williams, VP of Capital Projects, discusses the evolution of capital planning and why early alignment and ambitious thinking matter more than ever.
UK_Large-2026_ISS_HQ_Corporate Garage_models_10dec1846216-1
Blog

Re-thinking FM: Why Hospitality Is a Critical Differentiator

FM must embrace hospitality to create workplaces that attract employees and strengthen culture.
webimage-Office-lobby-or-public-space-with-glass-windows-and-business-people-AIG55 (3)
Blog

A Year of RTO Episode 1: From the Financial Services World

In the first of a blog series, we look at how ISS accommodated a financial services client’s return to office initiatives over the past year.
webimage-2024_ISS_Technical_01 (2)-1
Blog

Why Certification Matters in Facility Management

Certifications are essential for strengthening trust, elevating service delivery and supporting long-term growth in FM.
Web_Desktop-2025_11_Chris-Simons_gray-background
Blog

Q&A with Chris Simons

Chris offers nearly two decades of experience and a passion for operational excellence and hospitality-driven service delivery in aviation.
webimage-Two-young-African-entrepreneurs-working-at-their-cafe-counter (1)
Blog

Hospitality Drives Employee Retention

Authentic hospitality, people-focused leadership and meaningful employee support create workplaces where people feel valued and choose to stay.
Life sciences Safety_reduced
Blog

Building a Culture of Safety in Life Sciences

Safety in life sciences goes beyond compliance — organizations need a culture of trust and accountability to ensure safe, effective facilities.
Web_Wide-AdobeStock_790614490
Blog

Excellence and Innovation: The Future of FM in Life Sciences

Innovation in life science facilities management means balancing compliance with change. Learn how practical and visionary approaches can shape the future.
webimage-Female-Worker-At-Pharmaceutical-Factory (1)
Blog

Building a Culture of Accountability

When working in life sciences, trust is built through accountability and cultivating shared purpose.
2025_09_Life-Science-Quality-Compliance_Blog
Blog

Why Quality Compliance and GxP Matter in Life Sciences FM

Comprehensive quality control is essential in GxP environments such as life sciences and pharmaceutical production. ISS’ global quality program ensures regulatory compliance, process integrity, and audit readiness.
webimage-AdobeStock_298657463
Blog

Navigating Transitions in Life Sciences

By combining structure, expertise and collaboration, ISS transitions ensure life science operations are reliable and ready from day one.
webimage-Diverse-people-gathered-in-circle-discussing-work-or-self-problems
Blog

How Employee Resource Groups Drive Business Transformation

More than just a corporate checkbox, ERGs influence company culture and drive meaningful change.
webimage-2023_07_AI-Role-in-the-Workplace-banner-AF (1)
Blog

AI’s Untapped Power in Corporate Functions

As AI becomes more prominent in the workplace, the corporate back office is the next frontier for transformation.
AdobeStock_243242109-Azure
Blog

With Air Travel, Experience Is Everything

From booking to baggage claim, the passenger experience has become the defining factor in modern aviation.
webimage-Multi-ethnic-business-group-in-an-office-building (2)
Blog

Re-thinking the Purpose of the Workplace Experience

By changing how we think about the workplace experience, we can boost well-being and foster meaningful social connections.
webimage-Businesswoman-going-on-international-business-trip
Blog

From Curb to Seat: Hospitality and the Passenger Journey

In an environment known for stress, a hospitality-first mindset can redefine the air travel experience.
webimage-AdobeStock_531626779-crop (1)
Blog

Why Patient Care Matters

A breakdown in facility operations can cause production stoppages, compliance issues and ultimately patient harm.
Web_Desktop-Cheerful corporate employees communicating at coffee break
Blog

The Enduring Significance of Place

In an era of loneliness and digital-first interactions, the workplace is a hub for social connection, professional development and personal well-being.
webimage-2024_0610_JuddDemaline_Kitchen-Lifestyle_FOH_000254-16x9crop
Blog

The Evolving Role of Facilities Management in the Workplace

Through hybrid work, hospitality and exceptional food services, organizations drive return-to-office and deliver a better experience for people.
webimage-DSC04764-2-for-blog-header (1)
Blog

Creating Safer Spaces: A Global Safety Week Q&A

Our experts Lora Galvin and Ashmeet Kaur discuss how organizations can boost both physical and psychological safety for their employees.
webimage-2025_0429-Blog-Header-DSC07746-edit (1)
Blog

Enhancing Sustainability Through Cleaning

Sustainable cleaning practices are critical for the well-being of both people and the planet.
webimage-Guckenheimer-Presents-Amanda-Freitag-A-Culinary-Community-Impact-Event-March-2025 (1)
Blog

Q&A with Chely Wright

Chely Wright discusses how organizations can uphold their values and ensure their people feel a sense of belonging in the workplace.
webimage-Female-scientist-working-in-a-science-laboratory (1)
Blog

Precision and Innovation in the Life Sciences Sector

In an industry known for innovation and rigor, organizations are seeking new ways to ensure regulatory compliance and improve sustainability.
webimage-2025_0205_Joe-Stolarski-QA_banner (1)
Blog

Meet Our New Leader: Joe Stolarski

Joe taps decades of experience in facilities management and commercial real estate to deliver a hospitality-driven approach to solving client problems.
webimage-AdobeStock_637824260_Bright (1)
Blog

Designing Workplaces to Think

By leveraging and analyzing data, businesses can solve problems they didn’t realize they had.
webimage-2024_1010_New-Leaders-Announcement
Blog

Meet Our New Leaders: Tim Dismond and Marjorie McCarthy

These new additions to the leadership team bring years of expertise and a newfound focus on company growth.
webimage-Successful-business-people-hurrying-to-work-when-drinking-morning-coffee-and-discussing-latest-news (2)
Blog

The Current Condition of Facility Management

Although the pandemic changed the industry, facility management’s continued evolution helps organizations manage a world in transition.
webimage-In-a-modern-startup-office-a-diverse-group-of-young-professionals-collaboratively-tackles-various-business-problems-and-challenges-surrounded-by-their-engaged-colleagues-fostering-innovation-and (1)
Blog

InConversation: ISS Experts Discuss Sustainability

Our team examines the role of sustainable practices, how they align with employee well-being, and how technology acts as a throughline to achieve goals.
webimage-2024_0103_EmphasisonWellness-Banner
Blog

A Growing Emphasis on Workplace Wellness

At a recent conference, a throughline of whole-person health, sustainability, and workplace community guided our team’s discussions with corporate leaders.
background-color_AdobeStock_1699903687
Ready to connect

Have questions? We have answers.

Relationships start with a conversation. We’re excited to talk about your capital projects, space planning, move management, workplace environment, options for integrated service solutions, career aspirations and other topics. Reach out to speak with one of our experts!