Capital Project Services

Resources to Ensure Workspaces Reflect the Needs of the Workplace

ISS combines decades of experience, deep vendor partnerships and innovative thought leadership to deliver capital projects to existing facility services partners or new clients seeking support in North America and across the globe.

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Capital Project Expertise

Driving Efficient Processes to Ensure Optimal Outcomes

As a result of changes in their business, work activities, functional interaction, team composition, workforce size, organizational behaviors or technology needs — or simply as a best practice to drive competitiveness — sophisticated organizations constantly assess their workplace and facilities to ensure balance between needs and commitments. ISS has the resources, experience and expertise to assist when space requirements evolve, leading capital project initiatives from concept to completion.

Strategic Real Estate Solutions

A Trusted Partner for Today’s Project Challenges

The world of work has changed, as has the purpose of the workplace. We understand the challenges that real estate leaders face in today’s evolving environment — no client, industry or portfolio strategy is the same. ISS deploys insights, global best practices and standards, and industry knowledge to solve for those challenges, and deliver innovative project strategies, manage risk, reduce cost and ensure consistent outcomes across portfolios.

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Management and reporting of capital expenditures and property portfolios due to limited internal resources

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Compliance with internal governance requirements

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Lack of relationships or buying power with supply chain

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Innovation for leading workspaces that attract and retain talent

What We Do

Capabilities Spanning the Capital Projects Spectrum

ISS self performs the majority of its contracted services, providing consistency, compliance, transparency, efficiency and enhanced control over the quality of delivery. For capital projects. self-delivery also translates to efficient, agile and cost-effective resources ready to respond to a fluctuating volume of work. We tap both insights into infrastructure data and lifecycle management and an understanding of the workplace to manage building investments. Our Placemakers cover installation, management and replacement to support long-term operational delivery, aligning to a client’s strategic needs — from small upgrades to major refurbishments.

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Capital expenditure planning

ISS works with clients and their facility teams to develop capital investment plans based on the condition, criticality and age of assets versus industry-standard expected life.

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Space planning and test fitting

From interior space fit-outs to ADA upgrades, mechanical and electrical replacements, and exterior retrofits, ISS works with clients and their consultants to engineer and test needed revisions for optimal use of space.

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Design and construction project management

We analyze design plans and construction documentation to confirm project requirements and opportunities for value engineering. Our teams also manage all aspects of a project process, schedule and budget, and report to clients at established milestones.

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Project Management Office (PMO) services

ISS offers comprehensive strategies, governance, standards, plans, processes, budgeting, methodology, resource allocation and more to ensure an organized approach to initiatives and a greater likelihood of completion on time and within documented parameters.

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Asset condition review and assessment

Understanding the state of a facility and all assets within is critical to maintaining an optimal work environment. ISS works with clients to evaluate holdings and develop a proactive, cost-conscious strategy for upgrades, replacements and other actions.

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Cost advisory and management

Cost overruns can easily derail even the most well-planned projects. Our teams work with experts to develop comprehensive estimates before a project starts, then manage the process and parties involved so initiatives land within those boundaries.

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Move management

In collaboration with clients and their functional organizations, ISS analyzes space use and interconnectivity to plan and execute the movement of groups of employees, as well as additions or changes to their space.

Industry Expertise

Leveraging global knowledge to maximize North America projects

ISS touches millions of lives every day, and through a combination of caring people, high standards and intelligent solutions, make the world work better. Successful capital projects that contribute to people-focused, inspirational workplaces play a large role in this outcome. The expertise of our global capital projects organization enables support of a spectrum of project types, sizes and complexity for clients spanning industries and occupying or owning portfolios composed of office, manufacturing, research and development, transportation, healthcare and other commercial property types.

Single Point of Accountability

Consolidated Management to Streamline Projects

Successful projects begin with clear communication and end with delivery on expectations, and management of process, contributors and client interests requires experience. ISS acts as single sources of accountability — no matter the project size, scope or location — to deliver a seamless client experience. We help identify preferred partners for a project, ensuring all vendors meet HSE, quality and governance requirements. And our teams work with clients to establish communication and reporting structures, leveraging technology to provide information in real time.

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The Value of ISS

A Trusted Partner in Fulfilling Vision

Choosing a partner to manage workplace upgrades and revisions is as important as the decision to undertake those projects — and the right partner is as critical to success as developing the right strategy. ISS offers project success in North America and the foundational expertise that comes from a global platform to lead initiatives that enhance experiences, ensure performance and create places where people and businesses thrive.

Insights

Understand Today’s Workplace

The workplace is continuously evolving and keeping up with change while attending to your day job can be challenging. Explore our insights library to demystify the conversation around managing capital projects, hospitality, the facility landscape, trends in experiential strategies, applying industry best practices and more.

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Blog

From Curb to Seat: Hospitality and the Passenger Journey

In an environment known for stress, a hospitality-first mindset can redefine the air travel experience.

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Blog

Excellence and Innovation: The Future of FM in Life Sciences

Innovation in life science facilities management means balancing compliance with a desire for bold change. Learn how practical and visionary approaches to FM can shape the future.

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Blog

Q&A with Chris Simons

As Director of Sales for Aviation, Chris offers clients nearly two decades of experience, along with a passion for both operational excellence and hospitality-driven service delivery.

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Contact Us

Have questions? We have answers.

Relationships start with a conversation. We’re excited to talk about your capital projects, space planning, move management, workplace environment, options for integrated service solutions, career aspirations and other topics. Reach out to speak with one of our experts!