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Resources to Ensure Workspaces Reflect the Needs of the Workplace
ISS combines decades of experience, deep vendor partnerships and innovative thought leadership to deliver capital projects to existing facility services partners or new clients seeking support in North America and across the globe.
Driving Efficient Processes to Ensure Optimal Outcomes
As a result of changes in their business, work activities, functional interaction, team composition, workforce size, organizational behaviors or technology needs — or simply as a best practice to drive competitiveness — sophisticated organizations constantly assess their workplace and facilities to ensure balance between needs and commitments. ISS has the resources, experience and expertise to assist when space requirements evolve, leading capital project initiatives from concept to completion.
A Trusted Partner for Today’s Project Challenges
The world of work has changed, as has the purpose of the workplace. We understand the challenges that real estate leaders face in today’s evolving environment — no client, industry or portfolio strategy is the same. ISS deploys insights, global best practices and standards, and industry knowledge to solve for those challenges, and deliver innovative project strategies, manage risk, reduce cost and ensure consistent outcomes across portfolios.
Management and reporting of capital expenditures and property portfolios due to limited internal resources
Compliance with internal governance requirements
Lack of relationships or buying power with supply chain
Innovation for leading workspaces that attract and retain talent
Capabilities Spanning the Capital Projects Spectrum
ISS self performs the majority of its contracted services, providing consistency, compliance, transparency, efficiency and enhanced control over the quality of delivery. For capital projects. self-delivery also translates to efficient, agile and cost-effective resources ready to respond to a fluctuating volume of work. We tap both insights into infrastructure data and lifecycle management and an understanding of the workplace to manage building investments. Our Placemakers cover installation, management and replacement to support long-term operational delivery, aligning to a client’s strategic needs — from small upgrades to major refurbishments.
Capital expenditure planning
ISS works with clients and their facility teams to develop capital investment plans based on the condition, criticality and age of assets versus industry-standard expected life.
Space planning and test fitting
From interior space fit-outs to ADA upgrades, mechanical and electrical replacements, and exterior retrofits, ISS works with clients and their consultants to engineer and test needed revisions for optimal use of space.
Design and construction project management
We analyze design plans and construction documentation to confirm project requirements and opportunities for value engineering. Our teams also manage all aspects of a project process, schedule and budget, and report to clients at established milestones.
Project Management Office (PMO) services
ISS offers comprehensive strategies, governance, standards, plans, processes, budgeting, methodology, resource allocation and more to ensure an organized approach to initiatives and a greater likelihood of completion on time and within documented parameters.
Asset condition review and assessment
Understanding the state of a facility and all assets within is critical to maintaining an optimal work environment. ISS works with clients to evaluate holdings and develop a proactive, cost-conscious strategy for upgrades, replacements and other actions.
Cost advisory and management
Cost overruns can easily derail even the most well-planned projects. Our teams work with experts to develop comprehensive estimates before a project starts, then manage the process and parties involved so initiatives land within those boundaries.
Move management
In collaboration with clients and their functional organizations, ISS analyzes space use and interconnectivity to plan and execute the movement of groups of employees, as well as additions or changes to their space.
Leveraging global knowledge to maximize North America projects
ISS touches millions of lives every day, and through a combination of caring people, high standards and intelligent solutions, make the world work better. Successful capital projects that contribute to people-focused, inspirational workplaces play a large role in this outcome. The expertise of our global capital projects organization enables support of a spectrum of project types, sizes and complexity for clients spanning industries and occupying or owning portfolios composed of office, manufacturing, research and development, transportation, healthcare and other commercial property types.
Consolidated Management to Streamline Projects
Successful projects begin with clear communication and end with delivery on expectations, and management of process, contributors and client interests requires experience. ISS acts as single sources of accountability — no matter the project size, scope or location — to deliver a seamless client experience. We help identify preferred partners for a project, ensuring all vendors meet HSE, quality and governance requirements. And our teams work with clients to establish communication and reporting structures, leveraging technology to provide information in real time.
A Trusted Partner in Fulfilling Vision
Choosing a partner to manage workplace upgrades and revisions is as important as the decision to undertake those projects — and the right partner is as critical to success as developing the right strategy. ISS offers project success in North America and the foundational expertise that comes from a global platform to lead initiatives that enhance experiences, ensure performance and create places where people and businesses thrive.
Through partnership with vendors, we provide accurate numbers from the beginning of a project. This ensures live market costs in the first budget presented, allowing clients to make informed decisions from real-time data.
ISS provides full transparency throughout the lifecycle of a project, including understanding of vendor pricing, actions taken to manage and mitigate scope risks, and the benefits realized from our global supply chain network’s preferred pricing and lead times.
We listen, act and comply with governance needs. Whether a client prefers a specific vendor, a set number of bidders per project, an eco-friendly material in construction or build-out, or weekly progress reporting for a board presentation, ISS manages those requisites.
Understand Today’s Workplace
The workplace is continuously evolving and keeping up with change while attending to your day job can be challenging. Explore our insights library to demystify the conversation around managing capital projects, hospitality, the facility landscape, trends in experiential strategies, applying industry best practices and more.
Have questions? We have answers.
Relationships start with a conversation. We’re excited to talk about your capital projects, space planning, move management, workplace environment, options for integrated service solutions, career aspirations and other topics. Reach out to speak with one of our experts!