Workplace Services

Hospitality-powered Workplaces Where People Thrive

Through innovative design, strategic advice and proactive facility management, ISS provides workplace solutions that elevate employee experience, boost productivity and create people-first, sustainable workplaces.

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Workplaces that Resonate

A Partner for Extraordinary Experiences

Tailored to each client’s priorities, goals and values — and underpinned by the same hospitality enjoyed in five-star hotels and restaurants — ISS’ programs bridge strategy and application for a thoughtful, cohesive workplace that provides both the operational consistency essential for optimal work environments and the employee focus for industry-leading corporate cultures. Our strategic advice, standard processes and practices, and curated experiences improve employee well-being, engagement and productivity; increase the value derived from investments; and support sustainable, ethical work cultures that attract and retain the best talent.

Workplace-Experience

Workplace experience

Through carefully curated touchpoints throughout the daily journey, ISS creates memorable, seamless and positive experiences for employees — stimulating creativity, productivity and innovation, as well as feelings of welcome, belonging and acceptance.

Workplace-Services

Support services

Front- and back-office services — facilitated by highly trained professionals who care — create extraordinary moments and workplace experiences for employees and visitors, inspiring a stronger connection to places and increasing loyalty to brands.

Workplace Strategy and Design

Workplace strategy and design

ISS works with clients to identify operational requirements, inter-functional relationships and employee behaviors to design and construct spaces that enhance interaction, heighten engagement, accelerate productivity and strategically improve corporate, spatial and human performance.

The ISS Way of Hospitality

Transforming Companies into Communities

For us, hospitality happens in moments — a combination of small, positive interactions that together create a great workplace experience. We make moments matter through seen and unseen initiatives taken by vested Placemakers trained to deliver a level of consistency and quality so people flourish and businesses thrive.

Hospitality is the heart of our approach to facility management, and through hospitality, we help clients create exceptional workplaces centered around people.

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How We Deliver

A People-first Workplace

Great workplace experiences rely on a shared understanding of what matters to clients and their employees. Whether the priority is engagement, well-being or productivity, our integrated ways of working connect people, spaces, services and business processes to deliver a cohesive, memorable workplace experience.

Support Services

Hospitality in Motion

Workplace experiences influence daily performance, decision-making and talent attraction and retention. Through front- and back-office support services modeled on the hospitality industry — including reception and ambassador services; mail and distribution services; event, meeting and conference management; move, add and change management (MAC); and more — ISS creates memorable moments for client employees and visitors, connects people and places, and supports culture.

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Success for Clients

Real Stories, Real Impact

Creating spaces that contribute to powerful client workplaces is our highest priority. Read about how our relationship with a financial services company helped make its facilities industry-leading destinations from which employees choose to work.

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Real stories, real impact
Insights

Understand Today’s Workplace

The workplace is continuously evolving and keeping up with change while attending to your day job can be challenging. Explore our insights library to demystify the conversation around effective workplaces, hospitality, the facility landscape, trends in experiential strategies, the impact of food programs, applying industry best practices and more.
Go to Insights
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Blog

One Building, Many Relationships: Serving Multi-Tenant Assets

Serving a multi-tenant building means managing relationships. Our experts highlight how flexibility, hospitality and communication set providers apart.
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Blog

The Unseen Work that Builds Trust

Holly Borrego highlights how consistency, frontline employees and smarter technology turn behind-the-scenes work into a foundation for trust.
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Blog

What a Great Hotel Knows that Most Workplaces Are Still Learning

Cultivating a hospitality mindset connects facilities, food and culture — ISS CHO, Rene van Camp, highlights why human connection matters more than ever.
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Blog

Why Mental Health Is Critical for Workplace Safety

Physical safety and mental health can no longer be separated. ISS' Lora Galvin on what truly safe workplaces look like and where the industry is heading.
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Blog

Closing the Performance Gap: Our Outlook on Facilities Management

New data from the 2026 ISS Facilities Management Outlook reveals what actually closes the workplace performance gap — and it all begins with relationships.
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Blog

A Year of RTO, Episode 2: From the Healthcare World

In the second of our series, we explore how food, culture and hospitality give employees a reason to come to a health system’s corporate headquarters.
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Blog

How ISS North America Cut Time-to-Hire by 85%

A look at how artificial intelligence is driving a more human recruiting experience for ISS North America.
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Blog

Why Hospitality Is Vital for Facilities: Q&A with Wendy Funkhouser

What makes a workplace worth the commute? Wendy Funkhouser, West Region President, shares how shifting client expectations and a demand for hospitality is shaping the employee experience.
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Blog

Understanding the Airport’s Hidden Menu

Passengers notice clean terminals and good restaurants, but the real drivers of airport experience are often invisible.
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Ready to Connect

Have questions? We have answers.

Relationships start with a conversation. We’re excited to talk about your facility needs, workplace environment, options for on-site culinary programs, career aspirations and other topics. Reach out to speak with one of our experts!
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