In meeting customer needs, our focus is on delivering the outcomes you seek and optimising the benefits from our tailored solution.
Our ambition goes beyond simply delivering the specified service targets. We will work with you to understand your strategic business plans and identify areas where we can support your objectives for rationalisation, new markets and growth.
The outcomes we focus on are those which strengthen your brand, your business and the efficiency of your people.
Key benefits include the following:
- Project-managed transition for smooth transfer, ensuring business as usual
- Delivery of the savings targets
- Full and effective risk management, protecting production, customer assets and licensing compliance
- Further efficiencies and savings generated through our integrated service model, productivity analysis, and team synergies to eliminate duplication and waste
- Innovation from ISS centres of excellence and knowledge forums to drive quality and performance levels
- Account development plans agreed on in partnership with customers to focus on improvements that create real impact and deliver customer objectives
- Management and control systems for SOPs to provide sustained high performance and to train competencies to facilities staff
- Partnership structures for collaborative governance of the service across global regions
- Customer-focused service culture to support the core business and to achieve high user satisfaction scores