ISS North America

Creating Spaces Where People and Businesses Thrive

Through curated facility management, workplace experiences and culinary services, we deliver hospitality to commercial workspaces to help clients make every day extraordinary.

People Make Places and Places Make People

125+ Years of Facility Innovation

For more than a century, ISS has provided integrated facility solutions in markets across the globe. We connect people and places in offices, laboratories, manufacturing plants, airports and other commercial locations, transforming companies into communities where creativity flows, culture abounds and people work better. Our Placemakers transform spaces through elevated cleaning, flawlessly functioning facilities management, front- and back-office support, and chef-crafted meals that enhance the employee dining experience. By ensuring people feel cared for and find unexpected joy and novelty in daily touchpoints, we enable inspiring environments while managing spend, minimizing risk and driving consistency across portfolios.

ISS in North America

Disrupting Traditional Facility Services with an Experiential Approach

The beauty of truly great service lies in its invisibility. When everything runs seamlessly, it often goes unnoticed.

In the United States and Canada, these moments of care are the norm for ISS’ clients. We leverage the vast knowledge of the global ISS organization and our own successes to provide integrated services that elevate employee experiences, motivate in-office work and stimulate culture, while also ensuring consistent, reliable operations, proactive maintenance, hygienic, safe spaces and delicious, nutritious food.

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What We Do

Services Defined by Each Client’s Needs

Integrated facility services link business strategy to workplace experience. ISS balances physical real estate management with people-centered solutions that help companies work better. Through programs that maximize asset value, we help clients drive innovation, foster a workplace that attracts and retains talent, and focus internal resources on business goals.

Cleaning Services

ISS’ solutions take cleanliness and hygiene to new standards, deliver great workplace experiences, and help clients meet their productivity, cost and sustainability goals.

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Technical Services

ISS maximizes assets through data-driven facility management guided by best practices, processes and procedures, and proactive, consistent service delivery.

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Culinary Services

ISS’ workplace dining solutions blend craft with innovation, sustainability and hospitality to shape experiences that taste delicious, fuel productivity and inspire connection.

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Workplace Services

ISS’ workplace programs manage operations, connect people to environments and build culture — while also creating memorable moments across the daily employee journey.

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Capital Project Services

ISS’ project professionals assist when a client’s facility requirements evolve, leading initiatives from concept to completion to ensure a workspace reflects the reality of the workplace.

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Support Services

ISS offers memorable, hospitality-driven front- and back-end services that inspire attendance and connection, increase satisfaction, create efficiencies and allow re-direction of client resources.

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Industry Support

Sector Knowledge, Practical Experience

Today’s companies expect service provider expertise not just in technical facility services, but also their client’s business, use of space, technology and compliance requirements, approach to sustainability, and the impact the physical workplace has on culture and company brand. ISS understands these dynamics and offers solutions for occupiers of office, laboratory, manufacturing, transportation and other commercial space, as well as the industry sectors dominant within them, including financial and professional services, technology, life sciences, aviation and manufacturing.

Financial & Professional Services

ISS provides functionality, security and efficiency that reflect business needs, space use, employee profile, regulatory requirements and more for a single office, headquarters campus or global portfolio.

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Technology

We deliver strategic, sustainable, wellness-driven solutions in office space, datacenters, critical environments, event venues, conference centers and manufacturing environments.

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Life Sciences

Our teams create places that inspire world-class patient solutions and ignite innovation while ensuring the highest quality health, safety and compliance measures — safeguarding patient care.

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Aviation

From public areas to back-of-house operations, ISS provides solutions founded on operational excellence, risk mitigation, hospitality-driven traveler experiences and employee satisfaction.

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Manufacturing

ISS offers strategies for mission-critical operations tailored to space, reflective of industry principles and best practices, and designed to enhance continuity, risk management and well-being.

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ISS Way of Hospitality

A Novel Approach to Change the Narrative for Clients

Hospitality is the foundation on which we help clients build inspirational, innovative workplaces — a people-first force that flows through everyday experiences, ensuring employees thrive and transforming companies into communities.

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Committed to Sustainability

Driving Change for Today and Tomorrow

As a global business employing hundreds of thousands of people, ISS has the resources to catalyze real change and monumentally, positively impact the world through heightened standards of environmental and social sustainability. Protecting the planet is more than a commitment for us and care for people, clients and communities is at the center of all we do every day.

Understand our Approach

Our Culture

People Are Our Foundation

Our people are our most important asset, so we invest heavily in them through training, career development and advancement, and personal well-being education and initiatives. The result? Thousands of motivated Placemakers who know they are valued — and translate that feeling into care for each other and their clients.

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Read people stories

Careers

Join Our Team

Interested in the opportunities a career in integrated facilities management offers?

Explore your potential

Insights

Stories about People, Places and the Planet

Closing the Performance Gap: Our Outlook on Facilities Management

New data from the 2026 ISS Facilities Management Outlook reveals what actually closes the workplace performance gap — and it all begins with relationships.

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How ISS North America Cut Time-to-Hire by 85%

A look at how artificial intelligence is driving a more human recruiting experience for ISS North America.

Why Hospitality Is Vital for Facilities: Q&A with Wendy Funkhouser

What makes a workplace worth the commute? Wendy Funkhouser, West Region President, shares how shifting client expectations and a demand for hospitality is shaping the employee experience.

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Understanding the Airport’s Hidden Menu

Passengers notice clean terminals and good restaurants, but the real drivers of airport experience are often invisible.

How Capital Project Services Drive Performance

Rose Williams, Vice President of Capital Project Management, discusses the evolution of capital planning and why early alignment and ambitious thinking matter more than ever.

Re-thinking FM: Why Hospitality Is a Critical Differentiator

FM must embrace hospitality to create workplaces that attract employees and strengthen culture.

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A Year of RTO Episode 1: From the Financial Services World

The post-Covid return to office has been different for nearly every organization. In the first of a series of blogs, we look at how ISS’ services and people have flexed to accommodate a financial services client’s initiatives over the past year.

Why Certification Matters in Facility Management

Certifications are essential for strengthening trust, elevating service delivery and supporting long-term growth in FM.

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Q&A with Chris Simons

As Director of Sales for Aviation, Chris offers clients nearly two decades of experience, along with a passion for both operational excellence and hospitality-driven service delivery.

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Hospitality Drives Employee Retention

Authentic hospitality, people-focused leadership and meaningful employee support create workplaces where people feel valued and choose to stay.

Building a Culture of Safety in Life Sciences

Safety in life sciences goes beyond compliance — organizations need a culture of trust and accountability to ensure their facilities remain safe and effective.

Excellence and Innovation: The Future of FM in Life Sciences

Innovation in life science facilities management means balancing compliance with a desire for bold change. Learn how practical and visionary approaches to FM can shape the future.

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Building a Culture of Accountability

When working in life sciences, trust is built through accountability and cultivating shared purpose.

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Why Quality Compliance and GxP Matter in Life Sciences Facilities Management

Comprehensive quality control is essential in GxP environments such as life sciences and pharmaceutical production. ISS’ global quality program ensures regulatory compliance, process integrity, and audit readiness.

Navigating Transitions in Life Sciences

Transitions from one service provider to another in life sciences facilities management are pivotal moments. By combining structure, expertise and collaboration, ISS ensures operations are reliable and ready from day one.

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How Employee Resource Groups Drive Business Transformation

More than just a corporate checkbox, ERGs influence company culture and drive meaningful change.

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AI’s Untapped Power in Corporate Functions

As AI becomes more prominent in the workplace, the corporate back office is the next frontier for transformation.

With Air Travel, Experience Is Everything

From booking to baggage claim, the passenger experience has become the defining factor in modern aviation.

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Re-thinking the Purpose of the Workplace Experience

By changing how we think about the workplace experience, we can boost well-being and foster meaningful social connections.

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From Curb to Seat: Hospitality and the Passenger Journey

In an environment known for stress, a hospitality-first mindset can redefine the air travel experience.

Why Patient Care Matters

A breakdown in facility operations can cause production stoppages, compliance issues and ultimately patient harm.

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The Enduring Significance of Place

In an era of loneliness and digital-first interactions, the workplace acts as a vital hub for social connection, professional development and personal well-being.

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The Evolving Role of Facilities Management in the Workplace

Through hybrid work, hospitality and exceptional food services, organizations drive successful return-to-office efforts and deliver a better experience for their people.

Creating Safer Spaces: A Global Safety Week Q&A

Two of our in-house experts — Lora Galvin and Ashmeet Kaur — discuss how organizations can boost both physical and psychological safety for their employees.

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Enhancing Sustainability Through Cleaning

Sustainable cleaning practices are critical for the well-being of both people and the planet.

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Q&A with Chely Wright

Chely Wright, Head of Corporate Social Responsibility & New Markets, joins us to discuss how organizations can uphold their values and ensure their people feel a sense of belonging in the workplace.

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Precision and Innovation in the Life Sciences Sector

In an industry known for innovation and rigor, organizations are seeking new ways to ensure regulatory compliance and improve sustainability.

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Meet Our New Leader: Joe Stolarski

Bringing decades of experience in facilities management and commercial real estate, Joe plans to deliver a hospitality-driven approach to solving client problems.

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Designing Workplaces to Think

By leveraging and analyzing data, businesses can solve problems they didn’t realize they had.

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Meet Our New Leaders: Tim Dismond and Marjorie McCarthy

These new additions to the leadership team bring years of expertise and a newfound focus on company growth.

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The Current Condition of Facility Management

Although the pandemic changed the industry, facility management’s continued evolution helps organizations manage a world in transition.

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InConversation: ISS Experts Discuss Sustainability

Our team examines the vital role of sustainable business practices, how they align with employee well-being, and how technology acts as a throughline to achieve major goals.

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A Growing Emphasis on Workplace Wellness

At a recent conference, a throughline of whole-person health, sustainability, and workplace community guided our team’s discussions with corporate leaders.

Ready to connect

Have questions? We have answers.

Relationships start with a conversation. We’re excited to discuss your facility needs, workplace environment, options for on-site culinary programs, career aspirations and other topics. Reach out to speak with one of our experts!