INSIGHTS

Publications

Our publications explore the latest trends and research in outsourcing, facility management and workplace experience design.

Annual Report 2020

Dive into our 2020 Annual Report to learn more about our business and performance. 2020 was a challenging year due to the global pandemic. With the OneISS strategy, the recovery journey has now commenced.

next normal insights

The next normal for facilities management

How do leaders within Corporate Real Estate and Facilities Management prepare for the next normal? COVID-19 has proven that there will be lasting effects on how people live, work and socialize. Check out our insights into the next normal. 

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Next normal

The next normal

As companies re-open spaces, adjust processes, and re-engage the workforce, the strategic agenda should include capitalizing on the key forces that will shape the next normal in corporate real estate and facility management.

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Next normal

The next normal in employee engagement

In our free featured insight, we explore how corporate real estate and facilities management leaders must focus on creating curated experiences in new blended environments that will come along with the next normal.

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Next normal

The next normal in cleaning services

As organizations reopen, adjust processes and reengage the workforce, corporate real estate and facility management leaders will need to reassess the cleaning supplier landscape.

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Next normal

The next normal in workplace health and safety

While we are still knee-deep in the COVID-19 crisis, it is concerning that we are not talking more about the hypothetical next pandemic. Learn what CRE and FM leaders can do to build workplace immunity.

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Next Normal in food services insights

The next normal for workplace food programs

If the pandemic has taught us anything, it is that talent is our most critical asset. For companies to reemerge successfully after the pandemic, they need to redesign food programs around whole-person health and wellness. Explore our insights around the future of food programs in the workplace.

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Next normal in food services

The next normal in food services: part 1

If the pandemic has taught us anything, it is that talent is our most critical asset. For companies to reemerge successfully after the pandemic, they need to redesign food programs around whole-person health and wellness.

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Next normal in food services

The next normal in food services: part 2

Physical well-being is a foundational lever of whole-person health in the workplace. Explore physical health and wellness in a post-COVID-19 world and why employers should invest in a food program.

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Next normal in food services

The next normal in food services: part 3

Research has shown that food choices play a significant role in emotional wellness. In our next paper we dive into the connection between emotional wellness and the impacts food programs have.

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Next Normal part 6

Next normal in food services

The next normal in food services: part 6

This part of our series addresses food and social well-being and explores the role that the social dimension of wellness plays in whole-person health.

2020 Corporate Responsibility Report

Read our 2020 Corporate Responsibility Report to learn more about how we strive to take good care of our employees, the environment and our customers.

Read our Corporate Responsibility Report

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INSIGHTS

Stories about people, places and planet

ISS Austria – Digital Learning

BLOG

A learning culture that supports diversity

With a highly diverse workforce, we adapt learning and development to the needs of our people – ensuring they gain the skills they need to succeed and stay safe.

ISS Austria Digital Learning
Jillian Fergeau

PEOPLE

Paying attention to people and their development

Over the past 15 years, Jillian Fergeau has seized development opportunities at ISS, transitioning from a cargo handler to the Head of Facility Management for the Grand Est region in France.

Jillian Fergeau
Case Happy or not

case

Bringing Trust and Transparency to the Canteen Experience

Customer satisfaction measurement is key to the work we do; we use annual as well as project-specific surveys to measure satisfaction, including real-time feedback tools such as Happy or Not. This tool has been used recently for a global manufacturing company to measure satisfaction at their workplace restaurants around the world.

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PEOPLE MAKE PLACES

59,000+ customers across 30+ countries