As a service partner, we strive to design and deliver exactly the right solution for each customer as a unique entity.
In the dialogue and procurement phases, we engage with customers and listen closely to their needs, issues and compliance requirements. We use these as the drivers to develop the solution, collaborating with customers in the process of design and implementation. Throughout the relationship, we remain flexible, using feedback and teamwork to adjust the service.
Our aim is to ensure that the solution is optimized in its effectiveness for your hospital as well as professional and focused in the way it is developed and improved. One team
Close interaction and teamwork with clinicians, nutritionists and other hospital teams to understand their support needs and jointly plan service delivery. We provide a single point of contact on site for all facilities services so healthcare colleagues find the service easy to access and responsive. Integration and streamlining are used to remove demarcation among facilities services teams, focusing on flexibility, speed, quality, cost savings and the needs of people.
Trained and competent staff
Dedicated teams of highly trained staff self-delivering all the services, retaining detailed knowledge of the users, patients, visitors, healthcare functions and other teams, the buildings and assets. We have high levels of staff allowing us to keep their knowledge and expertise.
Robust assurance regime for compliance to specified standards for hygiene, cleaning, health & safety, quality and environmental management. Evidence of compliance to regulatory standards through systematic checks, record keeping and audit.
Food and nutrition
Understanding how to support patient recovery through catering solutions that focus on nourishment and hydration, attractive meals, flexible serving times, special diets and supplements. Working closely with nutritionists to design the right meals. Obtaining patient feedback to improve the way food is offered.
Savings guarantees to provide certainty in cost reductions. Further savings driven throughout the term of the contract by taking advantage of ISS best practices from across the business. Efficiencies and continual improvement are supported by our research and development investment, centers of excellence and knowledge forums.
Workflow planning is used to ensure hospital facilities, and assets are used with optimal efficiency in meeting patient care demand levels. We work as part of the integrated management team to plan service delivery, enabling each department to deliver at the highest level, making the best use of their assets.
Flexibility and control
Our self-delivery model, and the fact that we do not subcontract healthcare services, gives us full control over facilities delivery and standards. Our model is scalable, and we can adjust service levels and costs in line with changing priorities and needs.
Innovation to add value
Leveraging of ISS global investment in innovation and best practice, especially through our ‘Cleaning Pathway’ technique, food preparation, building maintenance and critical systems.