ISS announces North America leadership changes

ISS has appointed Americas CEO Dan Ryan as Group Chief Commercial Officer as of January 1, 2021. Susanne Jorgensen has been named North America CEO.

ISS has appointed Americas CEO Dan Ryan as Group Chief Commercial Officer as of January 1, 2021. He has served in the role in an interim capacity since September 2020. Dan will lead a revamped Group Commercial function that will drive growth and work more closely with global and local customers in our prioritized segments. He will continue his duties as CEO of the Americas region and move on from his day-to-day role as North America (United States and Canada) Country Manager/CEO.


Susanne Jorgensen has been named North America CEO after serving in the interim role since September. She was previously CFO for the Americas region starting in 2017. Susanne will continue to lead the North America team in using the global scale of ISS to our advantage while exceeding customer expectations.


ISS has appointed Helene Kennan as Global Head of Food Programs to drive innovation, thought leadership and continuous improvement in our food services portfolio. As CEO of ISS Guckenheimer since 2018, Helene has supported the North America food team in expanding client partnerships and adapting to the new normal in the workplace.


ISS Guckenheimer COO Paul Fairhead will succeed Helene as CEO. Paul has been with ISS since 2008 in operational and food service leadership roles. He was appointed ISS Guckenheimer COO in 2018. He has worked closely with Helene and other leaders to champion the continued growth and integration of our food business.


Dan Ryan, CEO, ISS Americas and Chief Commercial Officer, ISS Group: “Our team in North America has impressively stepped up and delivered for our customers during this challenging year, and we are excited about the opportunities 2021 will bring – I am honored to continue to support Susanne, Helene and Paul as we complete our transformation journey.”




About ISS

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and make life easier, more productive and enjoyable – delivered to high standards by people who care.



About ISS Guckenheimer

Guckenheimer is a leader in corporate dining experiences. We build innovative food spaces that power healthy workforces, spark collaboration and improve employee engagement. For more than 50 years, our talented chefs and hospitality specialists have created and managed unique dining and workplace experience solutions that make our customers’ employees excited to come to the office. ISS Guckenheimer serves over 4,000 corporations in 34 states, with a dedicated workforce creating delicious meals using fresh ingredients with extraordinary and authentic flavors. Learn more at guckenheimer.com.


Media contact: Amanda Pistor, ISS North America Communications Director, 210-627-5868 or amanda.pistor@us.issworld.com


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