Simplicity and responsiveness
A single facilities provider on site, with a single point of contact for all support services. Close co-operation with store managers and staff, providing a proactive solution to service needs. Anticipating situations and being ready with the right response.
Store appearance and the shopper experience
Active support to the store staff in providing high-quality in-store conditions and an excellent experience for shoppers. A clear understanding of the brand standards, with excellence in cleaning, lighting and store presentation.
Ownership of FM
An experienced and capable facilities support provider who frees store staff to focus on the core business – shoppers, customer service and making sales. A committed attitude to owning the FM tasks and delivering the right service. Finding ways to improve standards and reduce costs.
Excellence in FM
Delivering high standards in key areas – access for shoppers in all weather conditions, external appearance, cleaning, lighting, temperature, hygiene compliance in food preparation areas, store layout/presentation and security. Building management which protects and extends product shelf-life.
Offering guaranteed facilities savings from the start. Collaborative working to rationalise services and processes to realise on-going savings during the contract. Support for each store’s profitability and the overall market competitiveness of the customer in the sector.
The ability to introduce energy management solutions which reduce consumption levels and energy costs. Alignment with customer policies and strategies for reducing their carbon footprint.
Effective and responsible waste management to protect the brand name and company reputation. Ensuring evidence of compliance with in-country regulations and industry standards.
An FM provider who invests in innovation and implements improvements and added value in cleaning, security, pest control and building maintenance. Innovations that enhance store quality and the shopper experience, while reducing cost.