Flexibility and capacity
Some customers need just one special service from us, while others want a set of integrated facilities services. A number of customers need new strategic asset solutions. This sheer range of needs requires a provider with flexibility, capacity and vision.
Cost savings are critical for customers who are accountable for showing that quality services are procured at the most economic price. Budget restrictions make the certainty of fixed prices important and ongoing financial constraints require annual savings to be generated.
Confidentiality and security
Security and risk management are essential to protect confidential information about citizens and to ensure that the continuity of public services is supported at all times. Service resilience and resource capacity are key characteristics of a reliable provider.
Reliable delivery through proven methods is important, but so is streamlining and efficiency to eliminate duplication and waste. This improves service quality while reducing cost.
Servicing diverse portfolios
Many customers have large property portfolios with different building types and diverse groups of users. A facilities provider needs capacity, local presence and experience to provide the right level of service to each location and to allow the best use of the facility by its users.
Asset lifecycles and use
Asset lifecycles need to be optimized to reduce operating costs and obtain the best value from them as public assets. This includes solutions for the efficient use of space and options to reduce asset portfolios, cut estate costs and generate capital receipts.
A strong relationship with the users at each location, based on understanding their support needs and a commitment to public service values, is vital. Users need a service that is simple and easy to access, and which is highly responsive in solving their problems.
Strategic asset partnerships
Some customers may need a whole new asset solution, requiring a partnership consortium to design, construct and service new buildings for the customer through affordable routes. This requires a long-term partner with capacity and resources, prepared to share risk and reward.