As a service partner, we strive to design and deliver exactly the right solution for each customer as a unique organisation.
In the dialogue and procurement phases, we engage with customers and listen closely to their strategy, needs, brand values and ambitions. We use these as the drivers to develop the solution, collaborating with customers during the design and implementation process.
Throughout the relationship, we remain flexible, using customer feedback to adjust the service. We aim to ensure that the solution is optimised in its effectiveness for your business and agile in the way it is developed and improved. Compliance
Implementation of the ISS HSE management system to regulate health, safety and environmental standards, supported by training, communication, supervision and audit. Effective risk management process implemented for all sites, including for compliance requirements.
ISS Operations Process Framework and documented SOPs to set consistent delivery levels and record compliance at every site. Leveraging of ISS global teams, knowledge forums and learning platforms to transfer innovation, best practices and excellence across all sites.
Critical assets and systems
Logging of all critical systems within our FMS@ISS business system to track operations and control maintenance planning. Utilisation of business-focused maintenance regimes to ensure the resilience of critical systems.
Our scalable facilities model enables rapid adjustment of service intensity levels in line with customers’ real estate strategies and changes. A commercial model aligned with this, which enables prompt price adjustment where changes are made.
Savings glide path
Guaranteed savings against the baseline costs across the contract’s term. The use of innovation programmes, knowledge forums and subject matter experts to drive efficiency, generate savings and create value.
Use of the Insight@ISS business intelligence solution with online dashboards showing continually updated benchmarked performance levels and costs. Focused KPI regimes with reporting and benchmarking, supported by monitoring and gap closure plans to drive continual improvement.