Compliance and standardisation
Full compliance with pharmaceutical industry regulatory and licensing requirements at all times. Stable and consistent delivery through documented and auditable methods and procedures. Key processes controlled through robust frameworks to ensure consistency across all sites, countries and regions. Compliance documentation, performance reporting, inspection and audit.
Capability and skills
Service provider experience working in compliance-oriented environments, with the controls to ensure ‘no failure’ service delivery. The technical skills to provide competent, reliable high performance in all services and across production sites, R&D facilities, distribution centres and offices.
Critical asset availability
Effective risk plans to ensure there is no unplanned downtime for any critical assets or systems, especially in production areas. Maintenance regimes designed with resilience for business continuity. Asset planning to extend lifecycles.
Global capacity and harmonisation
An effective service provider presence in all regions and countries with established facilities operations, offering a smooth transition. An integrated and consolidated service across all sites and markets, delivering service standards at a uniformly high level. Creating excellent environments for the customer’s workforce, with efficient, safe and attractive workplaces.
Guaranteed facilities cost reductions.
High self-performance capability, covering the services in scope in key regions and markets. Agility to quickly change service levels and spending on sites in line with actual operational needs. The ability to ramp up or scale down sites without delay.
Granular visibility of service levels and costs across the whole portfolio. Utilisation of business intelligence data to underpin business case techniques and of expert advice to support customer decision-making.
A service provider with a partnering culture, easy to work with, responsive to needs and change, and with a helpful attitude and professional staff. A long-term service commitment, based on value creation for the customer.
Ethical business behaviours aligned with customer values and policies. Active material support for community-oriented projects that deliver positive outcomes for local people and that support the brand values. Read more about our approach to our corporate responsibility here