Understanding your needs
Facilities services need to support clinicians in delivering excellent healthcare to patients. Each element in the support services needs to be designed to contribute to patient well-being and recovery. Cleaning and food preparation play significant roles in this ethos.
Every workflow needs to be planned and delivered with a strong understanding of hygiene, safety, patient care and clinical standards. Hospitals are very special environments that require a special facilities provider with the right hygiene standards and controls. Cleaning methods must reliably deliver the specified hygiene levels for each area.
Standards and compliance
It is important that detailed specifications are agreed upon, implemented, supervised and evidenced. Cleaning services must achieve carefully defined standards and regulations that prevent infection and enhance patient recovery. Health, safety and environmental targets must be delivered and evidenced.
Catering needs to offer patients attractive and nutritious food they want to eat, to provide excellent nourishment and to positively support patient recovery. Food and hydration are key factors in patient health. The catering provider needs to work effectively with hospital nutritionists to plan the right meals.
Reception, porterage, security, waste management and other services all need to be planned and integrated to run smoothly as part of the wider hospital team. Facilities managers need to liaise with the other hospital managers to co-ordinate the support services within the wider functions of the hospital.
Services for visitors
Interfaces with visitors toned to provide clear information and assistance so people can find the services and locations they need. The circulation of people around the buildings needs to be managed and efficient.
Building management to support clinicians
Building management and maintenance must be aligned with the hospital’s functions and be delivered to support clinical and care services. This needs effective liaison with users and administration authorities and synchronisation with clinical schedules.
Ready to respond
Facilities services must be a capable and reliable element in the hospital’s emergency response procedures, with staff trained in their roles and ready to act. Hospital services must be resilient to continue running in all situations, and facilities teams play a leading role in operational continuity.