As a service partner, we strive to design and deliver exactly the right solution for each customer as a unique brand.
In the dialogue and procurement phases, we engage with customers and listen closely to their brand values, needs, objectives and issues. We use these as the drivers to develop the solution, collaborating with customers during the design and implementation process. Throughout the relationship, we remain flexible, using customer feedback to adjust the service. We aim to ensure that the solution is optimised in its effectiveness for your business and agile in the way it is developed and improved.
Close working with site production teams to understand and define the compliance requirements. Detailing of the hygiene and sanitation standards in our tailored SOPs. Quality management systems, supervision and audit regimes to maintain and record standards. A fully controlled service for cleaning, bacteriological testing and record keeping at a constant ‘audit-ready’ level.
Cost savings guarantees. Further savings strategies based on investment in innovation and efficiency. Leveraging our centres of excellence, research and development programmes, ISS Academies, knowledge forums, food scientists and subject matter experts to drive efficiency and to share solutions across the business.
Task ownership and supporting production
We take full ownership of the facilities services. Our ‘pit-stop’ capability is designed to rapidly deliver the cleaning and preparation of production equipment prior to a changeover in the product line.
The ISS self-delivery model allow us to create synergies and savings in the way services are integrated and delivered. It’s a scalable model that enables us to ramp up or scale down service levels according to customer needs.
ISS has genuine global reach, and we service clients in this segment in every region. Our process frameworks mean that we roll out robust and consistent solutions at every site, to deliver a harmonised high-performing service.
Our business intelligence solution Insight@ISS provides customers with benchmarking information on performance levels and costs from all sites. This enables fact-based decision-making about service levels and the cost drivers.
Our leading energy management solutions combine monitoring of consumption levels to target high usage areas with energy reduction solutions to reduce costs. We work with customers to set reduction targets, and we report accurately against these to track progress and results.
Our corporate responsibility programmes are aligned with our customers across various countries and communities we serve. We initiate and support programmes that strengthen local economies, protect the environment and enhance the customer brand reputation.
We add value through innovation, for example, by optimising the reuse of food waste for other purposes and generating an income stream for our customers. We use asset planning and project business cases to enable investment decisions aligned with customer objectives. We provide knowledge transfers from ISS to support our customers in applying new business techniques.