Brand reputation is influenced by compliance with regulatory hygiene standards, which affect consumer perception. Every production interface has to meet exacting standards that are subject to external inspection. An effective facilities provider needs to embed compliance requirements into standardised reliable procedures.
Food and beverage markets are highly competitive, and products are under constant price pressure. Facilities support services must fit within the production cost models and contribute to their price competitiveness. As markets change, there needs to be flexibility in the commercial model to respond to further savings.
Technical excellence and performance reliability are essential for ‘right-first-time’ maintenance service delivery. It is critical to maintain asset up-time and production output levels, and the facilities provider must understand production flows when planning and delivering the services.
There can be instant variations in demand for products, and the facilities team needs to be agile in adjusting service levels. This requires close integration with the site production teams and schedules, with a facilities decision-maker on site with the authority to make rapid changes.
Simple service interface
A single point of contact and accountability for all facilities services, with an empowered FM manager on site. Integration with the customer management and production teams for strong communication and rapid service adjustment. Significant streamlining and rationalisation of the supply chain.
Facilities innovation to drive improvement, efficiency and cost reduction. The ability to use innovation to realise measurable improvements in quality levels, compliance standards and efficiency. Working with customer teams to identify the right innovations that create value in the contract.
Market consolidation has resulted in fewer operators in the segment but with much larger regional and global portfolios. A facilities service provider needs to have global reach to deliver in all markets and the robust processes to harmonise service delivery at consistently high standards across all regions.
Energy is a major cost element, and an effective facilities provider has to offer real solutions for reducing energy consumption. As energy market costs accelerate, the consumption reduction solutions need be more effective in realising real-term savings.
Food and beverage companies are important employers and neighbours in communities and have clear social and environmental commitments. Service providers must align with this culture and contribute to the local economy and to responsible business practices.