Working effectively in highly controlled critical environments requires high levels of technical skills, competence and professionalism. Operational service excellence is the only acceptable standard on energy production sites. Facilities teams need to have high levels of training and skills to perform tasks right first time, every time.
A zero tolerance approach to safety incidents and accidents has to be driven through a proven health and safety management system. Staff safety awareness levels need to be continually reinforced through a proactive safety culture. Compliance checks, audits and record keeping are fundamental requirements.
High performance and quality
Driven by rigorous operational specifications, service delivery needs to be at sustained high levels. Support services have to provide efficient, modern and safe working environments for customers’ core teams. Quality management systems need to be aligned to ensure that critical standards are met and user satisfaction levels are high.
Single facilities provider
A rationalised support service through a single provider means clarity and accountability. A simple single point of contact for all services provides ease of access for service users and frees them from facilities tasks, enabling them to focus on the core business.
Capacity and flexibility
Customers can be in-country, across regions, or global. A facilities provider with global reach provides the capacity to service all sites and assets, delivering a uniformly high level of service to each location. Flexibility is needed to quickly ramp up or scale down service scope and intensities in line with changes to the customer’s business.
The business case for outsourcing and streamlining is guaranteed facilities cost reduction. A successful provider must also be capable of leveraging service innovations and efficiencies throughout the contract to offer further savings, while strengthening quality and performance.
Reputation and brand protection
The provider must contribute to brand protection and public confidence through stable and reliable performance. Alignment with safety and corporate responsibility programmes is essential, as is a partnership approach to developing the necessary shared processes and initiatives.
Energy consumption costs are a factor for all customers and the provider needs to implement effective solutions for identifying high consumption areas. Efficiency and consumption reduction solutions need to deliver real terms reductions to both cost and the carbon footprint.
Stability and continuity
The sector is highly knowledge oriented and places a premium on skilled teams which are stable and reliable. Retaining the right people, their knowledge and competencies is central to success. The facilities provider needs to offer stability and continuity of knowledge by training and retaining high performing people. We also need to support our customers in retaining their best people by providing excellent working environments.