In meeting customer needs our focus is on delivering the outcomes you seek and optimizing the benefits from our tailored solution.
Our ambition goes beyond simply delivering the specified service targets. We will work with you to understand your business strategy and identify areas where we can support your objectives for new markets, growth and rationalization. The outcomes on which we focus are those which strengthen your brand, your business and the efficiency of your people.
Key benefits include the following:
- Facilities operational plans, objectives and targets directly driven by customers’ own business strategies and objectives
- Service levels across large global or regional portfolios harmonized at a high level
- Management information to provide an insight into service delivery, the user experience and costs, with benchmarking to inform decisions
- Risks identified and effectively managed, to ensure business continuity and to protect the customer’s brand
- Savings guarantees realised while delivering facilities excellence
- A single point of contact for significant reduction in the client organisation’s own FM roles and savings in both the client-side organisation and overhead costs
- User experience measured through satisfaction surveys and used to drive improvement
- As portfolio changes are made customers are able to track the scaling down or scaling up of costs in a transparent commercial model