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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Privacy policy
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Privacy Policy

ISS is committed to maintaining the privacy of visitors to its Website in accordance with applicable law and this policy.  ISS has developed the following privacy and cookie policy to inform visitors about the type, manner, usage, and storage of information collected by ISS either from general use of ISS’s Website or as voluntarily provided.   
This privacy and cookie policy (the “Policy”) discloses the privacy practices and cookie usage for ISS Facility Services, Inc., ISS Holding Inc., ISS Facility Services Holding, Inc., ISS LatAm Management, Inc., ISS GP, Inc., ISS Management and Finance Co., Inc., ISS TMC Services, Inc., ISS C&S Building Maintenance Corporation, ISS Uniguard Security, Inc., ISS Facility Services California, Inc., ISS Specialty Services, LLC, Tri-Enterprise Construction, LLC, and TMC Ridge, LLC (together and separately “ISS,” “we,” “our,” “us”), related to the website of http://www.us.issworld.com/ and other internally-linked ISS U.S. websites (the “Website”).  This Policy applies to information collected by ISS through your use of this Website.  

1.   Use of Cookies
Our Website may use cookies.  When you visit our Website, it may send a cookie to your computer. A cookie is a small piece of information stored on your hard drive which tells us that your computer has accessed our Website.  The cookie will not be able to identify you.  If we are using cookies, we will alert you on the Website that we are using cookies and, if you do not want to use cookies, you can set your browser to warn you each time a cookie is being sent or to reject them.  If you reject cookies, some of the functions on our Website may not work properly.  We use cookies to collect data from our Website to help us understand which are the most popular pages and when the peak usage times are, provide you with information about our business that may be of interest to you, along with other information that helps us improve the content and make your navigation of our Website easier and more productive. 

2.   Information provided by you about you
We may solicit and you may voluntarily provide us personally identifiable information about you (whether public or private) such as, for example, your name, email address, phone number, mailing address, place of work, and job title.  We do not solicit or collect financial or highly sensitive information, such as credit card numbers, social security numbers, financials, etc.  We have access to and collect only that information that you voluntarily give us via email, a Website portal, or other direct contact from you. We will not use or exchange your information for any purpose other than one that is set out in this Policy except as may otherwise be disclosed to you and to which you have consented.  By providing this information to us, you consent to our use of this information in any of the following ways:  
  To improve our Website.
•   To improve customer service and customer experience.
  To facilitate our business operations, including to perform other functions and activities relating to our business our services. 
  To respond to the reason you contacted us, provide you with additional information and updates, including by email, about ISS and the services we offer.  This is direct marketing and we may use your personal information for promotional use.  If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
•   To provide services to you and/or to obtain services from you, to tell you about our services (unless you tell us not to).
  To complete surveys, questionnaires and feedback forms that we use for quality monitoring and research purposes.
•   To comply with the law, including to do anything that we are required or authorized by the law to do, enforce our Website policies, or protect ours or others rights, property, or safety.
•   Resolve any legal and/or commercial complaints or issues.

3.  We protect your information
ISS implements a variety of security measures to maintain the security of your personal information when you provide your personal information through our Website.  We use a secure server..  We employ internal access controls to ensure that only personnel who have access to your information are those with a need to do so to perform their official duties.

Your information, whether public or private, will not be sold or rented to anyone.  Your information, whether public or private, will not be exchanged, transferred, or given to any other company to for any reason whatsoever, without your consent, except ISS reserves the right exchange or transfer such information (subject to applicable law) to our employees, contractors, or subcontractors ,ISS’s affiliates and their employees, contractors, or subcontractors; trusted third parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to treat such information in a way that is consistent with this Policy; government agencies including law enforcement, regulatory and dispute resolution bodies (or any other body to whom disclosure is required by law or court/ tribunal order); and any other person or entity to whom disclosure is authorized by you.

When we disclose your information to a third party, we take all reasonable steps to ensure that those third parties are bound by confidentiality and privacy obligations with respect to the protection of your personal information consistent with this Policy and applicable law.

We hold your personal information in paper-based or electronic files. We have put in place safeguards to protect the personal information we hold from misuse, interference and loss, and unauthorized access, modification, or disclosure. This includes a range of systems and communication security measures, as well as the secure storage of hard copy documents. In addition, access to your personal information will be restricted to those properly authorized to have access.   We take reasonable steps to destroy or permanently de-identify any personal information in accordance with our document retention policy.

4.   Third-party links on our website
Our Website may contain links to third-party websites. The terms of this Privacy Policy do not apply to external websites. If you wish to find out how a third party handles your personal information, you will need to obtain a copy of its privacy policy. 

5.   We follow the law
This Policy was designed to be in compliance with and consistent with applicable state and federal privacy laws, including, the Federal Trade Commission Act (FTC Act) (15 U.S.C. §§41-58), the Children’s Online Privacy Protection Act (COPPA) (15 U.S.C. §§6501-6506), the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM Act) (15 U.S.C. §§7701-7713 and 18 U.S.C. §1037), the Telephone Consumer Protection Act (47 U.S.C. §227 et seq.), the Electronic Communications Privacy Act (18 U.S.C. § 2510) and the California Security Breach Notification Law. 

6.   You can access your information or contact us with questions
We take reasonable steps to ensure that your information is accurate, up-to-date, and complete when we use it or disclose it. You should contact us if you think your personal information is wrong.

Contact:
ISS Facility Services, Inc.
1019 Central Parkway North, Ste. 100
San Antonio, Texas 78232
Phone:    210-495-6021
Fax:         210-495-6071
Email:     legal.department@us.issworld.com
Attn.:      Legal Department

A request for access needs to include a full description of the personal information requested.  If you request information over the phone, we will ask you identity-related questions so we can verify your identity.   Your request for access to your personal information will be documented, as will details of the request and the identity of the ISS employee who gave it to you.  You have rights to access your information and correct it if it is inaccurate, out-of-date, or incomplete. If you believe that the information we hold about you is inaccurate, out-of date, or incomplete you can request its correction. If we are satisfied that the information needs to be corrected, we will take reasonable steps to ensure that information is corrected and notify you of the correction. You will not be charged for accessing or correcting your information. You may be charged for reasonable costs incurred by us in the processing of, and response to, your access request, including photocopying, supplying written reports, administration, and postage. 

7.    Updating our Privacy Policy
We may review, amend or revise our Policy and the way we handle personal information from time to time. We will post the updated Policy on our Website at www.us.issworld.com and its terms will take effect from the date of posting.