When it comes to navigating through times of uncertainty, customers need to rely on service providers with the required levels of flexibility, agility and accountability to support them during this pandemic. Our customers have offered positive feedback about our approach to each phase of the COVID-19 pandemic response.
To help our teams apply what we’ve learned from our collective experience responding to the COVID-19 pandemic, we asked our customers to share their thoughts about the support we have provided during these trying times.
We asked our top customers, representing more than 80% of our total revenue in North America, a variety of questions related to the three stages of the pandemic – initial outbreak, site shutdown and planning for reopening.
We also asked each customer to assess their ISS team’s characteristics in communication, timeliness, relevance, confidence and communities.
Finally, we closed the survey by asking for an overall evaluation, specifically whether our clients would recommend ISS as a service provider. With uncertainly still surrounding the next normal, we are proud to report that 82% of surveyed customers strongly agree or agree that they would recommend us as a service provider.
ISS and Guckenheimer are committed to delivering exceptional service to our customers – even in challenging times. Because of our own on-boarded, trained and engaged employees who take care of our customers’ needs, we have been able to respond with flexibility, accountability, consistency and agility to a rapidly changing situation. All delivered by people who genuinely care.
PEOPLE MAKE PLACES
Over 60K customers across 30+ countries