A tasty experience
Outotec and ISS’s roots stretch back many years. Whilst the two companies have been working together directly since 2010, prior to that Outotec was purchasing ISS services indirectly, through the Outokumpu campus. The collaboration was expanded gradually, and nowadays ISS provides services at the Lappeenranta, Espoo and Outokumpu offices. These services include reception services, cleaning, maintenance, and remodeling services, referred to by Erkko and Anssi as handyman services.
“One of the latest additions is energy management, which has been adopted at some of our sites,” states Anssi.
In addition to energy management, another notable addition to the service range has been restaurant services at the Espoo office.
“We collaborated on the remodeling work and ultimately opened the restaurant in 2020. The restaurant forms a substantial element of the client experience, earning us a place in the client’s life each and every day, one lunch at a time,” says Anssi.
“It also forms a delicious part of the client experience. The office is located opposite the Iso Omena shopping centre, so the location is challenging, with plenty of competition for the restaurant. However, feedback has been positive across the board, with top class results in the Happy-or-Not survey,” adds Erkko.
The restaurant also features automated checkouts, allowing employees to purchase something to eat or drink at any time of day.
“The automated checkouts have worked well in the staff restaurant, which is open only to employees, as they add some flexibility to employees’ lives,” explains Anssi.