A successful facilities provider must be attuned to the fast flowing nature of the business, with very short time targets. The ability to turn transport assets around quickly is vital so they keep moving according to departure times.
A seamless ‘one team’ working with client management and other service providers is essential for successful delivery. The team needs to have a collective focus on the operational sequences that keep the travel and logistics schedules running smoothly. This is especially important in coordinating a joint solution to contingency situations which could cause delays.
Service support teams must provide a rapid response to situations with the potential to disrupt schedules. Delivery managers and teams need to operate with 24/7/365 problem solving to keep the operation moving on time. This includes a readiness to instantly change facilities delivery in line with changes to service schedules.
Shared commercial goals
As a support provider we understand that expensive transport assets only yield their return when they are running and generating income. Keeping a focus on asset uptime is critical to support the viability of customers who operate transport and infrastructure.
Sustained high performance to tight timelines and deadlines is central to achieving operational punctuality. Operating procedures must be robust in achieving time targets while consistently delivering the agreed quality standards.
Customers need choices of service level options for different types of transport assets, from a quick refresh to full service and deep clean. Options have to be tailored to customers’ market offerings, in support of the quality and price expectations of passengers.
Customers’ margins are under continuous pressure in competitive transport markets. Facilities providers must have ability to offer services to high standards at reduced cost.
Security and compliance
The strict regulations for security, health and safety require full compliance. This needs an effective management regime for assurance, with appropriate record keeping and auditing.