As a service partner we strive to design and deliver exactly the right solution for each customer as a unique brand and business.
In the dialogue and procurement phases we engage with customer organisations and listen closely to their needs, issues and ambitions. We use these as the drivers to develop the solution, collaborating with you in the process of design and implementation. Throughout the relationship we remain flexible, using feedback to adjust the service. Our aim is to ensure that the solution is optimised in its effectiveness for your business, and agile in the way it is developed and improved.
Integrated facility provider
We take a diligent approach to understanding customer support needs and your vision for brand success. We promote management integration to optimise the impact of our integrated facilities services model in its simplicity for users with a single on-site support partner. Joint governance and the commitment of ISS’ key account managers is designed to focus on and exceed customer expectations.
ISS facilities managers are allocated to sites to lead and coordinate the whole service. Our multi-skilled and multi-tasking staff create synergies between service lines, achieving high productivity and efficiency in delivering a complete service.
Pro-active solutions and responsive support
We work with customer teams to tailor solutions which optimise the use of stores and other assets. Our on-site integration and 24/7/365 help desk mean we provide immediate response to urgent situations. We use monitoring and reporting of response time KPIs to drive improvement.
ISS retail and wholesale industry experience and our best-practice standards are applied to deliver best-in-class services. We align and engineer procedures to customer requirements and specifications. The development of the facilities model is tailored in partnership with customers to roll out excellence across whole markets and regions.
The shopper experience and access
We ensure that shoppers and users have access at all times and the stores and other premises are attractive, clean and well serviced. We provide dedicated support to sales initiatives through shelving solutions, good lighting and temperature control.
We give savings guarantees and deliver further efficiency savings throughout the contract. This is part of an over-all value creation strategy which includes service quality enhancements and added value. Transparent reporting of cost drivers is used to identify activities for savings initiatives.
Innovative central monitoring of building management systems to monitor energy consumption levels, building temperature and HVAC run times. This is used to identify and deliver energy reduction and generate significant savings for customers. Innovation
ISS solutions for centralised CCTV security monitoring make stock protection more effective. This is also used to support the flexible deployment and multi-tasking of staff, moving them to where they are needed. Research and development innovations and best practice, generated by ISS knowledge forums and centres of excellence, are leveraged from all sectors and accounts to benefit customers.
Environmental management and corporate responsibility
Roll out of the ISS HSE management system assures environmental and safety compliance for all activities. The management system is ISO 14001 compliant and OHSAS 18001 compliant and site accreditations can be secured as required. We share corporate responsibility values and align with customers to support community initiatives.