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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Your industry
Retail & Wholesale

Evidence of quality delivery

ISS is results oriented and we believe that customers want to see measurable performance in terms of quality improvement, cost reduction, high user satisfaction and maximum value. 
We ensure that targets, data capture and KPI regimes are aligned to customer objectives and compliances, so that the results we achieve have a positive impact on your business.

Our goal is to support your value creation by delivering optimum value in facilities services and we self-monitor our delivery quality and account development initiatives to drive this.
 
We provide:
 
  • A strong track record of excellent FM delivery to retail and wholesale customers
  • A ‘no failures’ team culture in relation to our customers’ quality-control checks for each service line, especially cleaning
  • High performance against KPIs for service quality, reaction times and shopper/user satisfaction levels
  • Service cost reductions, maintaining the drive for annual savings
  • Flexible service solutions with a scalable commercial model, to support change and growth

Customer testimonial

“At Bilka we have outsourced catering, cleaning and waste management to ISS. Outsourcing non-core services allows us to increase our focus on our customers. ISS integrates facility services in our retail stores at a high, consistent level, supporting our brand and our customers’ instore experiences. By doing so, ISS supports our business and strategy on a daily basis, at an attractive price.”

Anders Hermansen, Head of Planning
Bilka, Denmark