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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Your industry
Public Administration

Evidence of quality delivery

ISS is results oriented and we believe that customers want to see measurable performance in terms of quality improvement, cost reduction, high user satisfaction and maximum value. 
We ensure that targets, data capture and KPI regimes are aligned to your objectives, so that the results we achieve have a positive impact on your operations.

Our goal is to support your delivery of services to citizens by delivering the optimum value in facilities support and we self-monitor our delivery quality and account development initiatives to drive this.

Key advantages are:

  • Service level reporting is based on agreed KPIs, with dashboards provided by our Insight@ISS solution
  • Joint governance structures align ISS to your objectives and ensure accountability
  • Savings plans deliver cost reductions while innovations focus on efficiency gains to deliver ongoing cost reductions and better services
  • We provide customers with business cases that evaluate options for portfolio rationalization, return on investment, space efficiencies and revenue savings
  • We are the leading facilities partner for major PPP schemes that transform and modernise customer portfolios through affordable projects to deliver new buildings

Customer testimonial

“The service provided by the Key Account Manager and operators has been exceptional and a key factor in NAAFI’s decision to enter into negotiations for a new three-year contract without tendering”
 
Brian Williams, Contract Manager, NAAFI, Germany