Evidence of quality delivery
ISS is results oriented, and we believe that customers want to see measurable performance in terms of quality improvement, cost reduction, high user satisfaction and maximum value.
We ensure that targets, data capture and KPI regimes are aligned with customer objectives so that the results we achieve have a positive impact on your business. Our goal is to support your value creation by delivering optimum value in facilities services, and we self-monitor our delivery quality and account development initiatives to drive this.
- Effectively managed transitions with no dip in service levels
- Smooth staff transfers to ISS and into our self-delivery teams
- Productivity improvements from facilities service staff
- Significant reduction in supplier/subcontractor numbers and costs
- Performance improvements against KPIs, including user satisfaction scores
- Faster delivery times and significant reduction in service failures
- Cost savings delivered on time