As a service partner, we strive to design and deliver exactly the right solution for each customer as a unique brand.
In the dialogue and procurement phases, we engage with the customer and listen closely to its vision, ambitions, needs and issues. We use these as the drivers to develop the solution, and collaborate with the customer in the design and implementation.
Throughout the relationship we remain flexible, using customer feedback to adjust our service. Our aim is to ensure that our solutions are optimised for your business and they are developed and improved in an agile way.
Tailoring the service
Our service is planned in dialogue with individual customers, to make sure that we fully understand their needs, standards and outcomes. We jointly develop service level agreements and quality plans to define standards. The ISS quality management system ensures that the right standard is delivered every time, by everyone.
ISS capabilities and focus
We provide integrated facilities services, which can deliver a total package, a number of defined services or just one. Our trained, competent and qualified staff, using the latest equipment, provide a professional service with passion and commitment. Our strong management and leadership keep facilities teams focused on consistent quality control, flexibility and efficiency.
We proactively solve problems, offering partnership support to customers. We closely integrate with other service teams to ensure a cohesive approach to maintaining standards. We monitor service delivery, using business intelligence reporting to provide visibility and transparency for customers. ISS’ financial stability ensures contract continuity and high staff retention through on-time salary payment and competitive rewards.
Our commercial agreements are tailored to your business model, to provide certainty, value for money and savings. We can match everything from single services right up to total outsourcing packages. We drive service synergies and efficiencies to provide ongoing cost reduction initiatives.
Innovation and added value
By leveraging ISS’ global investment in innovation, best practice and service development, we add value to the facilities service. Central support from our knowledge forums and subject matter experts enable our dedicated teams to drive continuous improvement programmes. We use high levels of equipment innovation, including mobile technology and mechanisation, to improve flexibility and quality and to reduce costs.