In meeting customer needs our focus is on delivering the performance levels you require and optimising the benefits from our tailored solution.
Our ambition goes beyond simply delivering the specified service targets. We will work with you to understand your organisation culture and strategic plans and identify areas where we can support your brand reputation and realise your objectives for excellence and growth. The outcomes on which we focus are those which strengthen your reputation, the safety and efficiency of your operations and the quality of the service users’ experience.
Key benefits include the following:
- A fully integrated and capable FM partner, with the capacity to deliver all support services in any region. A simplified service, with significant rationalisation of complex supply chains
- Effective management of critical assets and interfaces
- Alignment and integration with the culture of safety, control and compliance
- High performing service delivery, meeting and exceeding service specifications and user expectations, reliable achievement of KPI targets.
- Cost reduction and on-going efficiency savings
- Understanding your operational needs and meeting them through ISS self-delivery teams which provide technical competence, stability and continuity
- Ownership of the FM service role and a proactive approach to delivery, freeing your people from FM tasks
- Flexibility and agility in adapting to changes in your business, adjusting services and costs to maintain value creation in the support service