Understanding your needs
Real estate strategy
At a time of rapid change it’s vital that facilities providers integrate with the way customers are reshaping their businesses and that we provide the right flexible solutions to support their change programs. It starts with full alignment of the facilities service to each customer’s real estate strategies and business objectives.
Customers’ transactional business is run through virtually all buildings, making them critical assets. Facilities providers must own the service to locations and manage the risks to assure business continuity.
Global reach and harmonization
Many customers seek global or regional solutions, which unify and harmonize the facilities services across wide territories. Providers need to have the capacity to deliver services in all territories, including emerging markets.
Brand reputation needs to be protected and enhanced, ensuring that in-country compliance standards and public expectations are met. This includes close alignment of values, corporate responsibility standards and programmes.
Cost savings make the business case for outsourcing strategies. And providers must provide the commercial models that guarantee this. Transparency of costs, pricing and performance levels are now a standard expectation. Customers need visibility of cost drivers to take decisions which can generate further cost reductions during the contract.
Rising energy prices are now a prime driver in direct costs, so facilities providers need to offer effective solutions for reducing consumption levels and costs. This is a key area of savings with customers seeking both quick win measures to contain costs and long-term programmes that provide permanent solutions.
An outcome of outsourcing must be rationalisation of complex supply chains and management layers, to cut costs, simplify user access to services and speed up delivery. A single point of contact for all services, streamlined delivery processes and clear accountability are clear expectations.
Core business focus
Freeing customer employees from FM tasks and enabling them to focus on the customer’s core business is essential. A competent, reliable and trusted facilities partner is needed to own the support tasks and liberate users to focus on the organisation’s own customers and growth strategies.
A provider needs to offer proven facilities services excellence, with innovation to maintain the momentum for efficiency, quality and cost reduction. This needs to be coupled with agility and flexibility in adapting quickly to changes in business strategies and asset portfolios.